Tracey W.
Cannot fulfill orders
I had two subscriptions. I joined in June on one. Only received two monthly boxes (July and August boxes) and any merchandise. Second one I joined in September, never received any boxes or merchandise that I purchased. For three months they sent out none of their monthly boxes and or merchandise purchased. Always having excuses, takes 5 to 10 days for them to answer a email, do not email updates to all their customers, and no phone number for the company to call. Canceled my subscription. They still have not paid me in full. And they have a social media page that they block you from if you ask questions!!
Response from GlobeInNov 24, 2020
Hi Tracey, Thank you for providing this feedback. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. Our Support Team is a little backlogged with emails at the moment but we are currently responding withing a 5 business day turnaround. We are working our hardest to get caught up with these emails as quickly as possible. If you haven't receive a response to your most recent email, please rest assured we will get to it as soon as possible and help with any answers you may have. Best wishes, The GlobeIn Team