GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership
GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
globein.com
Website
globein.com
Category
Home Goods Stores
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: November 2024.
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My first order just arrived, very late, and with a shattered glass pitcher, pom pom garland out of the bag and knotted beyond fixing, and with one of the glass sides of the candle lantern out (my husband was able to fix the last one). I have requested a refund and cancellation of the rest of the orders that I already paid for. I researched the company before I put in the order and thought it was legitimate, but now I am wondering if this is just a scam.
Response from GlobeInDec 14, 2020
Hi Marty,
Thank you for this feedback and we're sorry you received damaged items. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected].
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible.
Best wishes,
The GlobeIn Team
AM
Alexis M.
I am still waiting on my October and…
I am still waiting on my October and November boxes. I understand we are in a pandemic and things will be more difficult. After many emails they finally cancelled my subscription and refunded one box but I am still out 90 dollars. I wanted to be involved and help but this is obviously not the way to do it.
Response from GlobeInDec 11, 2020
Hi Alexis,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
CA
Charity A.
Horrible customer service
Horrible customer service. Copy-pasted responses to all complaints as you can see below. I am yet to receive my boxes from Sept on. I want to support this mission, but I fear they have grown lax. I pay 144.00 every 3 months, and have since disputed with paypal. They will keep your money, yet not deliver, nor will they take the time to write a legitimate response when you complain. This is a lawsuit in the making. The founder should be ashamed, asking for artisan support yet denying the actual customer base a product is negligent. I can no longer see my purchased boxes OR shipment updates on the website. Be very aware of the mission you stand behind. Someone is reaping benefits and I'm pretty positive, its not the artisans.
Sad, very sad...
Response from GlobeInDec 9, 2020
Hi Charity,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
ES
Elink - S.
Stay away
i) They double billed me for a 6 month Premium subscription
ii) My account was marked 'inactive', on their website therefore i was unable to edit / modify / cancel my subscription
iii) I was unable to select a Theme box.
iv) Zero customer service to speak of. None.
Response from GlobeInDec 9, 2020
Hi Elink,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. You will receive a response as son as possible.
Thank you,
The GlobeIn Team
LB
Lorri B.
Don't do it
I ordered a six-month subscription. The first 2 months were great and on time. It is now December and I am still waiting for my October, November and December box to arrive.
Customer service is useless
Ok so I just had a knock at my door, my globe in box...courier says you owe $27.... I told him to take it back
Response from GlobeInDec 8, 2020
Hi Lorri,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
LH
Lisa Hogan C.
Like everyone else
Like everyone else, I have fallen victim to their scams. I have ordered Christmas gifts as early as October and still have no updated status. I have an add on order of $128 that just happens to have disappeared, but they still have my money. The email replys are boiler plate emails and they just continue to string everyone along. If you're unable to fulfill your PAID subscribers orders then I should NOT be receiving emails daily about the product that is in and on sale for black Friday and incentives for new subscribers. 2020 has sucked for everyone and this was suppose to be something fun to look forward to. Instead over half of my Christmas gifts will not arrive. Unfortunately I didn't do my research and this company already has an F rating with the BBB but I will also be contacting them and disputing my credit card charges. So disappointing!
Response from GlobeInDec 8, 2020
Hi Lisa,
Thank you for this feedback and we understand this is frustrating.
I see that a member of our Support Team is actively assisting you with your concerns.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
JD
Jordan D.
Terrible, Terrible Company
Unfortunately cannot give a zero star but this is a very well deserved one star. My wife and I have ordered items that we expected to have for Christmas gifts. We ordered them in OCTOBER. It is now December 7th and just yesterday I received an email of “apology” and “we are moving warehouses.” Everything that everyone else says in their reviews is true. DO NOT subscribe and do not purchase anything from them. I will see if we ever get what we ordered.
Response from GlobeInDec 8, 2020
Hi Jordan,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
TS
Tracy S.
This company overpromises and…
This company overpromises and underdelivers in every way, They happily charged my card $400 for purchases that they knew, by their own admission in the stock response they will attach to this message, that they would not be able to fullfill in the timeframe they indicated on the website.
It is impossible to reach their customer support people. They closed the phone line to customer support and can only be reached via email, and they don't respond to emails except to give canned responses like the one they will attach to this review.
DO NOT GIVE THIS COMPANY YOUR MONEY!
Response from GlobeInDec 8, 2020
Hi Tracy,
Thank you for this feedback and we understand this is frustrating.
Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
Best wishes,
The GlobeIn Team
