GlobeInReviews of globein.com

Response from GlobeInDec 18, 2020

Hi Cindy, Thank you for providing this feedback. We are keeping our customers as updated as possible as we receive new information. Our CEO, Vlad, did send out an email update recently as well as providing regular video updates through our Mavens Group on Facebook while he is at the new Fulfillment Center. In his last email update from December 6th, Vlad mentioned that our plan was to have all September, October and November boxes shipped out by Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night Vlad was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. I know this update does not provide any details on specific order’s shipment dates and for this I sincerely apologize. Vlad is still at our warehouse in Georgia and his sole focus is making sure that we continue to put as many boxes as possible in every truck load, and to resolve any issues as soon as they arise. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. It may be helpful for you to note that in some cases we have shipped your subscription box(es) separately from your add-on items and/or Artisan shop orders, so you may receive these items at separate times. Also, if your order has not shipped out by Saturday, December 19th, we will send you another update email, which will include a printable GlobeIn gift note to give to your gift recipient. Again, we're very sorry for this delay and sincerely thank you for your patience with us during this time. Best wishes, The GlobeIn Team

Response from GlobeInDec 18, 2020

Hi Rebecca, Thank you for providing this feedback. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team

Response from GlobeInDec 17, 2020

Hi Mary! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! We know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInDec 17, 2020

Hi CR, Thank you for sharing this feedback and we're so sorry you received a damaged item. All of our subscription plans are auto-renewing which is outlined in the Order Summary section of the purchase process as well as in your confirmation email. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team

Response from GlobeInDec 16, 2020

Hi Momilah, Thank you for providing this feedback. All of our subscription plans are auto-renewing which is outlined in the Order Summary section of the checkout process as well as through a confirmation email. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team

Response from GlobeInDec 15, 2020

Hi Amber, Thank you for reaching out to GlobeIn and asking such a good question! Our mission is to provide a stable income and job opportunities to our artisans around the world, bringing their craft to the rest of the global market. We work with hundreds of artisan groups on hundreds of projects throughout the year. Therefore, the compensated percentage is not the same across the board. We pay the artisans upfront in bulk so that we can offer this subscription to our customers. This enables the artisans to have a steady income, which is our ultimate goal. The actual amount varies depending on the deal and the products, but as certified members of the Fair Trade Federation, we always give the makers above-average wages. Feel free to check out our 2019 Impact Report on our website! I hope I helped answer your question! If you have any other questions or concerns, please reach out to our Support Team at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best regards, The GlobeIn Team

Response from GlobeInDec 14, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInDec 14, 2020

Hi Katie, Thank you for this feedback and we're sorry you received damaged items. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team