Glasses.comReviews of glasses.com

Bought glasses before COVID started Will never buy there again. I try to contact glasses.com, which is now all digital and in no way will they answer their phone, I have to chat. The lady or guy said take them to LensCrafters to have them adjusted. Now I have to wait for a LensCrafters to open Because everything is shutdown. Two months later LensCrafters reopens and says they’re not even close to being fit for me, there’s nothing they can do without a prescription and buying a new pair. But my insurance covered them and I can buy only one pair a year. Now I need to send them back. Chat with glasses.com I get told to late “my warranties run out“. Now I’m stuck with a pair of $300 glasses I can’t even wear.

The lens were blurry so I had to give it back, It has been over 40 days since my returns are delivered. No refunds and false promises!

I tried this company twice and even though I submitted them my prescription and had my eyeglasses adjusted the lenses were just wrong, It made me have blurry vision regardless despite allowing my eyes weeks to get adjusted. Their frames are nice, but the lenses quality stinks.

The fastest mail order for custom glasses received! Online profile created 6/12, order submitted 6/12pm. Tried to online chat but it was not available after hours. Checked email next morning (Sat 6/13) and had request for RX. Emailed a scan immediately and received a second email back that the RX was verified. Was waiting for a shipping confirmation email but after below reviews I was worried I might have same experience or a pandemic delay. Imagine my surprise when I received the glasses completely finished and shipped, received within 4 business days! The ENTIRE process took four-five business days (5 if you count the late night order). I would have LIKED to receive an email saying it was shipping, BUT I'm more happy to get the much needed glasses. I am also VERY happy I could input insurance info directly to site and did not have to file a claim form or pay a larger amount upfront and wait for a reimbursement. I do not like the website interface and that needs MUCH improvement. But, as far as receiving my glasses correctly, double sealed and packaged WELL, and within LESS than a calendar week during a very trying time for all, I am extremely happy with my experience. I do feel the frame color is misrepresented as compared to the manufacturer info (it is technically a different color than what is stated and had the frame color actual NUMBER been shown when ordering, I would have ordered a different color entirely as a result). This is not significant for me, but it's technically incorrect and I do not like that. I am reviewing on the OVERALL experience. The website needs MAJOR updates and for a RENOWNED MEGA optical ownership company that's been around for decades, this is SO disappointing. The idea of glasses.com is superb; the execution is not. Love my glasses, though.

It has been over 30 days since my returns are delivered. No refunds. Contacted them over 10 times and asked to get supervisor call back numerous times. No call backs, no refunds, no emails, no updates. Worst nightmares. AVOID AT ALL COSTS!! I will file complaint with FTC, state attorney and BBB. Their customer service is literally garbage and non-existent. If you are unsatisfied about your experience or is taking forever to get your money back, or that they are making false claims or promises. FILE A FTC COMPLAINT NOW!! With enough complaints the FTC will sue them!

If i could give this "company" zero stars that is what they would get. I have never in my life had such displeasure working with a business. Everything and anything they could get wrong they did. Their website is glitchy, prices expensive - all of that i could have dealt with. Unfortunately, they make it more difficult to actually get your glasses than I imagine it is to get something illegal within the united states. They cancel orders without informing the customer for a variety of reasons that could be EASILY rectified. Then its hit or miss if they even let you know your order is canceled. This is after weeks of waiting. They do not communicate this to you. It is only AFTER i email them to find out what is holding up the order do they let me know the order is canceled. They are completely indifferent through their "chat" app. They do nothing in ANY way to help. NOTHING. They wont even expedite the next order even though I've been waiting for WEEKS. And here is the best part. There is literally no one to talk to. Like you cannot speak to anyone. Just text chat with completely unprofessional "support staff?" I asked to speak with a supervisor and was told it would take 7 days. Guess what? Seven days came and went and no one called. They aren't like any customer service I've ever dealt with before. Don't walk RUN away from this awful "business."

I recieved my glasses today and am sad to say that the entire order is incorrect. They are not the frames I ordered, they are not transitional lenses. They don't fit and most importantly I can not see through them at all. not even close to the prescription I ordered. They are so blurry I can't see anything. I know the script my neuroptomologist gave me is correct and the glasses I recieved are not even close! I need to know how to return these and get my money back as soon as possible so I can actually get my glasses that I need. I have a major light sensitivity and require the transitional lenses. I am seriously dissapointed in your service. NOTHING about my order was correct. not even the lense or the prescription. Please let me know how to get my money back . thank you, A VERY UNSATISFIED CUSTOMER, STAR COFFMAN-MCCLURG

Do you want to be treated terribly? Do you want to wait 5 days before getting a email response? Do you want to wait 30 days to get a refund in the case that a glasses won't fit you. If your answer is YES to all of the above, this website is for you! They have the most terrible customer service, even calling it terrible to being generous to my opinion. Their customer service representative is absolutely incompetent. They told me my order will be cancelled and it got shipped. They told me my return label will come "in under an hour" and it took 5 days. They told me a refund will be issued "within 14 business days" and I have to send them >10 emails basically harassing them to get them to give me my money back after 30 days. AVOID AT ALL COST. IT IS NOT WORTH THE FRUSTRATION! GO TO COSTCO, ZENNI OR OTHER WEBSITES. DO NOT USE THEM. WORST NIGHTMARES!