Glasses.comReviews of glasses.com

Their website is a joke. If you sign in as a guest, which they advise you of before ordering, you can't seen your order afterward. They will not send you any updates or emails about your order. The ONLY emails you will get is for promotions to buy their products. Their customer service is horrible. The only nice thing that I can see so far, is their glasses, which we haven't received yet. They really need to keep you updated on the process of your order when you are spending hundreds of dollars on their products. If it wasn't for COVID-19, I wouldn't even be ordering online.

Terrible! No order confirmations and they said they didn’t have my prescription even though I have screen shot of my confirmation message. No way to call to correct your order, and people on the chat are leas than friendly. Horrible.

I ordered 2 pairs, I thought they were both nice,the prescription was spot on but one pair was too large for my face. Here's the problems start: It took no less than 5 emails to get a return authorization. 5 times of me asking for it. 5 times of being assured I would receive it promptly. Only one was true, after I got bluntly rude. Said glasses returned - I got the confirmation. I was told to wait a month from receipt for my refund. Nothing.I did wait over a weekend before I contacted them. Twice told - oh how sorry they were and would push the approval thru.Third time [another 5 days] told, oh every one was JUST sent to work at home, but she would push it thru. I pointed out the time frame and that there was plenty opportunities for this to be complete prior to the COVID19 and that someone had better figure it out. No affect - their customer service is a shallow pool of nincompoops. So today, almost 2 weeks after starting this chase, I might actually get my money back. A response to yet another rude email, included what might be the refund authorization.

It takes ages to receive the glasses. They are very good at charging the insurance (of course!). The glasses received had a completely different formula. They acknowledged it via chat. After a month of returning them and waiting for the replacement I contact them and they said they got the returned glasses but there's no re-order placed!!! So I deiced to cancel everything and ask for a refund. Two weeks since then and have't received it. Not sure I'll get it. They're supposed to refund the insurance. I can't imagine how they manage that. Save time/money/troubles and look elsewhere!

• I placed an order on Glasses.com for prescription glasses using my vision insurance benefits back on 1/2/2020. • My prescription was verified by Glasses.com on 1/6/2020. • Confirmation was received on 1/7/2020 that my order had been uploaded and sent to the lab. • On 1/9/2020, Glasses.com e-mailed me that my order had shipped, and even included a tracking number! (That tracking number was either fabricated or never used since it never resulted in me seeing information that my glasses were actually in transit.) • By 2/11/2020, I still had not received my glasses and sent an order inquiry, to which I received a reply promising an update within 24-48 hours. • On 3/3/2020, I had still received NO response from Glasses.com, at which point I again sent an inquiry demanding either a tracking number or a refund. • Later that day (3/3/2020), I received a reply from “Naomi P.” stating the following: “I am sorry that your order has not been received yet. I did look into your order and it seems as if the order was cancelled 2/5. The authorization through pay-pal has expired so they did not send us any funds. We will reverse your benefits so that they will be available in 24-48 hours. We have also extended 20% off your next order for the trouble.” • My PayPal was never charged when Glasses.com took so long to process the order so that the authorization had expired; however, my benefits were NOT reversed completely as was promised – my vision insurance now shows that I am not eligible for lenses until 1/1/2021!!! It is now THREE MONTHS since I placed my original order. I have no glasses, and my insurance benefits have been charged without me receiving any product.

Worst online buying experience ever!!! Placed an order for just frames, had to return them (wrong size), and never received credit or confirmation that the return was received. When I tried reaching glasses.com, I learned you can only communicate with their staff via email or chat. What?! That right there shows how much they care about customer service. Anyway, my first two chat sessions ended with the reps abandoning our chat. Nice. So I emailed glasses.com and was told I wouldn’t be receiving a refund because I paid with a gift voucher, which was no cost to me, so no refund to me. Again, what?! I didn’t let up and was eventually given a new code to use as credit for my return. Well, the code didn’t work. Emailed them, got a new code, and it didn’t work. I had to create an account so they could put the credit in my shopping cart. Oh, but they could only give me 90% of my original voucher amount. I finally placed my order and now I can’t track it because apparently the tracking number they gave me doesn’t exist with the delivery service they use. Unbelievable!!! I’ve never written an online review, but this experience has been so bad I had to let other people know. DO NOT DO BUSINESS WITH GLASSES.COM! You will regret it!

Prescription filled wrong twice this year. Make you wait three weeks for a refund! Cannot talk to a human, only chat and email. Terrible.

Terrible company. Cancelled two orders, one right after the other for no reason. Can’t get a hold of anyone to ask why.