Glasses.comReviews of glasses.com

I don't know what happened to this company but they have COMPLETELY fallen off. I don't know where to start, they didn't send my glasses in 2-3 days even though I paid for expedited shipping, I was waiting for my 4th pair I ordered for 2 weeks, emailed them and never heard anything and so I called and it turned into a 2 call 45 min ordeal w/about 30 mins being on hold. UNACCEPTABLE. They also decided to tell me ON THE CALL that my 4th pair that I was waiting for and paid rush shipping on were discontinued and I wouldn't be receiving them. (During the call a rep actually sent that tidbit of info in an email which supposedly was supposed to be sent over a week ago.) The whole thing is a joke, it was a fight to get return labels, then they didn't specify which label went with which pair of glasses, I have had to call and email them 5-10 times over this whole thing. WHAT A NIGHTMARE. I will never order again, dealing with returns or customer service is an unbelievable hassle, now I'm waiting for refunds for the next 2 weeks that I may or may not receive and then again I will have to be on the phone AGAIN. Every time I asked a question on the phone I had to be put on hold, GET SOME KNOWLEDGEABLE REPS to answer the phone. What a waste of my time, that I will NEVER get back. I regret ever going to their website.

Ordered Rayban prescription polarized sunglasses. They sent me clear glasses in a RayBan frame. Sent the glasses back and they quit answering my emails and deleted my account. I disputed the charge on my credit card so they would not be paid. Do not waste your time with them.

Save your time, money and frustration and DO NOT attempt to order Rx sunglasses from this place! My wife order me a pair of Rx Oakley sunglasses mid-February 2018. Understanding that this is going to take a while we waited... top of March we get an email... said I “forgot” to give the measurement from pupil to pupil. Not sure why this information wasn’t required to place the order online, but ok here you go. And we wait.... my wife calls mid-March to check the status. She told “the frames were shipped to Oakley, it’s in process” - great! Now, today, almost the end of March I get an email saying “sorry to inform you the sunglasses you ordered are on back order”. Huh? I thought they were already sent to get lenses? So I call them. They quickly inform me that it’s all Oakley’s fault... ummm, but you said you shipped the frames!?!? More lip service, ok I concede. How about this other pair of Oakley Rx sunglasses that are listed on your website under the prescription section? After about 5 minutes they say “I’m sorry, those are not available in Rx”. At this point I give up, refund the order. Supposedly they did. Let’s see if I have to go to BBB to make that happen. BUYER BEWARE!