Glasses.comReviews of glasses.com

Buyer beware!! Though they handle top of the line frames (merchandise is good quality), the BIG issue is there is no customer service. So, if you OK with taking the chance that multiple hand-offs in their process will come out right - go for it! One pair was handled fine, was a good lead in so I tried a second (sunglasses, Ray Ban). The glasses were returned with no bifocals - which were in the script and requested in the order. Have you ever tried to connect with their "customer service"? What a joke, one might ask...what customer service?! By the time I was able to reach someone, 4 months later, we confirmed the order, confirmed the script had bifocals, we confirmed this particular Ray Ban frame could build with bifocal lenses. Now we agree there was a problem. Customer service cannot handle problems, this must be elevated to higher level. I was given a "Question Reference #" and told that I would be contacted with a few days. That was in April '21. Since then I have been on hold multiple times for eternity. Most recent I was advise when I reached the recorded message... "Your position in the queue is 1. Your estimated wait time is approximately one minute". 30 minutes later the message was the same. glasses.com is a crap shoot, sometimes you win, sometimes you lose. Proceed at your own risk. I participated because on health insurance only uses this crippled company.

If you have any problems or issues you will be left to deal with those issues using a chat only form of communication. They also tried to charge sales tax for something that is exempt from sales tax in my state and they could not answer where that sales tax was going to because it's not going to my state. Shysters then tried to pull a bunch of nonsense when I tried to cancel about 5 minutes after the order. I had to wait for a supervisor call back within a 1-2 business days. They did cancel my order but too much trouble for something you can get for the same price elsewhere. Plus I don't like being held hostage by a chat line after you have taken my money.

I purchased a pair of glasses from glasses.com. When I received them I took them to my optometrist for adjustment and because I was having difficulty seeing through them. It turns out they botched the prescription, when I returned the glasses per their instructions they have failed to reverse the charge to my credit card. Now I have to go through the dispute process with my credit card company. AVoid glasses.com at all costs.

I, too, have suffered from the indifference of this company towards its customers. I tried using their Chat and got nothing short of pablum with no confirmation of it even in the process of being made other than "it should be shipping soon" as their information update. From what I read here, I anticipate disappointment in the final product, or I won't. Not exactly a glowing record to rely on.

If I could give zero stars I would. This company is a SHAM! Do NOT use them especially if you have a high prescription. They claimed they couldn't make my order for glasses and told me I would have my refund back to me in 15 days or less. That was on the 11th. It is the end of the month and I still haven't gotten anything. I will not let this shady "company" steal my money.

RUN AWAY FROM THIS COMPANY! I don't have any major issues with Luxottica. I have purchased and order glasses from Lenscrafters and Ray-ban without any issues and have received items of amazing quality. However, Glasses.com is a dumpster fire. Their online chat agents are either slow to respond, overly condescending, rude, or useless. Sometimes they are all of the above. I recently ordered a pair of glasses from Glasses.com because of a good sale. Well, that was too good to be true. My order arrived packaged haphazardly, and the lenses were just horribly processed. There was a residue around the edges of the lenses that could not be removed. You could definitely notice it in sunlight or even with indoor lighting, but it was especially noticeable when the lenses darkened (they were Transitions lenses). I request to return the glasses and mailed them back as soon as I was able to. I then reached out to confirm that they had been received, which they had. The agent advised that they would be processed and refunded. I followed up a few days later, just to check the status, and the agent who "assisted" me was incredibly rude and condescending and basically called me a liar. Why did they? Well, because they claimed I was told it would take 15 business days to process, but I was NEVER told that. I then reviewed the company's Facebook page and received a lackluster message, stating they couldn't refund my money but to email them because they could in their customer service department. I have since sent three emails with absolutely no response. I have had to now take the route of reaching out to Paypal (my method of payment) to resolve this issue since Glasses.com is incapable of actually responding or even helping anyone. This company is an absolute joke and a rip-off. Order from someone else.

I love the glasses I received. It did take longer to ship than I was told but I have ordered many things online and nothing has shown up on time since the pandemic. The frames on the sunglasses do seem a little flimsy but beyond that I have no complaints.

My experience with this company has been hit or miss. I previously ordered regular prescription glasses for both my son and husband with little issue. However, I recently ordered a pair of prescription sunglasses for my son on May 2 and it is now May 25 and no one can tell me why there is a delay on the order and now they say they can't cancel it. I have spoken to several reps over the past few weeks and have gotten less than stellar assistance. I am very disappointed in the lack of information, lack of product and the apparent lack of urgency to get my product that I already paid for, to me or get me a refund. I will rethink doing business with Glasses.com again.