Glasses.comReviews of glasses.com

worst online shopping experience i’ve ever had. started bad when they charged me a much higher price than was quoted. it’s now been 2 weeks since i’ve ordered, and i’m still trying to cancel my order. because there is no actual person to speak with (only chat room & email) it’s so hard to communicate. i get an email from a different person every other day asking me questions about insurance, prescription, etc that i’ve already answered & these questions continued after i asked to cancel my order. canceling has been a nightmare. they apparently didn’t even have my full prescription, but the request for cancelling will take 15 business days to decide?? and they haven’t even gone to the lab or shipped?? i don’t understand why they are making it so hard.

Very poor customer service. I am still waiting for my glasses after nearly a month. They offer no explanation for this terrible service. Just be smart. Don't buy here.

I recommend not ordering from this company. It took over a month to get my glasses. When I received them a mistake was made on their part on one of the lenses. It took three conversations to get a mailing return sticker. After two weeks I had not heard anything. I contacted them and was told my glasses were out of stock. But no one contacted me. Very poor customer service.

I ordered 2 pair of Oakley frames which I love. I supplied my prescription as requested and received them quickly. The issue was I could not see out of either. The transition lens was set so low I had the throw my head back so far to focus they were useless. I called and was told to go to Lenscrafters to have them corrected for free. Went the following day and the 2 associates looked at each other and said they do not correct lenses only frames. I asked could someone just look at them first before dismissing me. A technician immediately saw the issue and gave me the measurements for lens placement. After another service call the customer service operator took the measurement for each model and order number and reordered the glasses and I returned the glasses as requested. I received the second delivery and one pair was perfect, the other was exactly the same as the first ordered and useless. I am never going to order Glasses.com again as I believe frames must be fitted correctly as all fit differently on the nose bridge. I am out a couple hundred dollars for that lesson. Beware! Follow up...Glasses.com responded 2 years later to discuss their inept business. LMAO!

Received my perscription glasses with wrong perscription. So the customer service agent had me email my perscription via email to send a replacement. Recieved my replacement it was the exact same perscription which was wrong. Talked to another agent she said the first agent should have refunded me so I can place another order because replacements come with same perscription as the first ones. So basically I had to email my perscription to them for no reason and I double checked the perscription before I entered it the first time but the lady said the blame was on me and I entered it wrong. No you guys messed up my order two times in a row I will never order from them again just waiting for my refund now.

I ordered vision glasses in an Oakley frame from Glasses.com in Feb 2021. The assembly quality was awful, only the bottom of the lenses was in the frame, the top was sticking out entirely. When I was wiping lenses they were moving and falling out of the frame. I contacted the customer service by chat and they accepted return without apologizing. I sent the glasses back and waited a month for a refund then chatted again asking for the refund status. Again, with no apology, I was told that I would get a refund in 24 hours. A week later, no refund, chatted again and this time they transferred money back to Paypal. Will never use their services again.

first, every pair of glasses sent had defects: misshapen glasses legs, misshapen nose bridge, misshapen lens direction second, customer service has a fake positivity, passive aggressive tone, doesn't apologize, reps in live chat exits chat or doesn't respond for a long time third, refunds aren't processed even after four weeks of their return center receiving their defective glasses returned to them unless you tell them to process them

My vision insurance was running out so I ordered a pair of glasses. Billing and insurance apparently went fine. I went back to their catalog later the same day and the frames were listed as sold out. I had a quick laugh over that, thinking I must have been fortunate enough to buy the last pair. A week and a half later I received an email stating my order had been cancelled - with no explanation. I got onto chat with their customer service and was informed that the frames I wanted were out of stock and there was no prediction for when they would come back, but that they'd be able to back-date a new purchase with my old insurance and "Sorry for the inconvenience..." yadda-yadda-yadda. So, I started looking for new glasses and found the exact same frames still listed and not as "Sold Out." So, I contacted customer service again for clarification and "Sorry.." blah-blah-blah "We haven't updated our site". So, in other words, they let let sold-out frames display in their online catalog for *at least* 11 days. I say "at least" because who knows how long before my order they actually sold out. And they expect me to order a different pair with any confidence that the next pair I like won't put me through the same wringer? Sorry, guys. Inventory management is one of the absolutely most basic functions of the modern online retail space. If you don't have it, it shouldn't show up, and definitely shouldn't still be listed 11 days later. But I guess I have no choice but to go through it again if I'm going to claim anything from my prior vision plan provider...