Glasses.comReviews of glasses.com

This has been the worst eyeglass buying experience ever!! I originally ordered frames and lenses March 1st. I received them by March5th which would’ve been great but the lenses had the wrong prescription. So I immediately sent them back. They received them in 3 days. I ordered new glasses and lenses. I had to pay for frames again. I am still waiting on my glasses and my refund from the first pair of frames and today is 4/5. This is so inconvenient. I need my glasses to work. They don’t have anyone that you can speak to. And every time I chat with them it’s a different time frame. I was first told 48 business hours. Then I was told 7 business days. Today I was told 15 business days. I also paid for 1-2 day shipping. I do not recommend using them ever!!

ordered glasses in Feb and return ed Glasses.com on Mar 1. It is now April 1 and no refund. They owe me $308. I have contacted customer service at least 10 times. They give me the same run around each time: your refund will post in 15 days, then 3-5 days, then 15 days, then 3 - days.... It's just a blanket answer they must give to all they customers. I wish I would have read these reviews before I ordered. DO NOT BUY FROM THE COMPANY!!!!

Terrible service. Ordered glasses three weeks ago with expedited shipping and nothing but lip service from their “customer support”. Do not use this company unless you’re prepared to hand over your money then wait in silence.

They have no optician you can speak to, so there is no way for you to ask anybody any questions that have to do with the glasses themselves because the people available via chat (no phone option), are just call center employees. The time it takes to get your glasses is several weeks. I will never choose to use them again and wouldn’t have if it weren’t for Covid

Glasses are fine there customer service is horrible I mean horrible the guy who responds was a complete dick and didn’t answer a single question I had it’s taken almost 4 weeks now and I still don’t have my glasses and what do they say 5-7 business days over an over again it’s like there bots I will never be ordering from here again.

I don't generally go out of my way to write reviews, but given the overwhelmingly negative reviews here I wanted to put my two cents in. My experience with this company was fine. The one interaction I had with customer service wasn't stellar, but it was ultimately a minor issue that I was able to resolve on my own. Ordering went smoothly, my glasses are exactly what I wanted, and the whole process took about a week and a half from order to delivery. I can only speak to my own experience, but they're not nearly as terrible as the reviews might lead you to believe. I'll likely go through them again next time I need glasses.

Tried to order my contacts on line. The price was good but upon checkout there was no mention of how long it would take for delivery. So I called and spoke to a representative. He told me that once my prescription was verified it would take them 2 business days to "produce" , and 5-7 business days to send. I asked him to cancel my order and he talked some circles around me so I caved. This seemed unreasonable compared to other online retailers but as I had already paid, I decided to wait. Then I received a letter saying they could not locate my doctor, and to send them a picture of my RX through email, which I did, and it bounced back saying the address was invalid. So I sent to the other one-got another letter saying they didn't receive the RX. So I called and spoke to another person, sent the RX as we spoke, and she said she could not fill it because it was a different brand. My doctor said that she knew I had chosen a different brand, and put that in the file so that when whomever I bought them from called to verify, they could authorize the different brand. So this time I asked her to cancel my order. She said she couldn't but would send notice to the appropriate department and they would confirm. I asked for a confirmation and she refused. I received an email telling me that my request had been referred to the "appropriate department". Reallly? Sounds like they like to float money to me. I will be putting a hold on my credit card charge. This is ridiculous! And now I have to reorder from somebody else.

I purchased a pair of glasses with extra thin lens and blue light blocking. When they arrived the lens were much thicker than expected. I complained and they sent me another pair but no return label. The glasses were the same so I complained again and asked for a supervisor. The representative was very rude, escalated the situation and refused to send me a return label. When the supervisor reached out he left a long message with no contact information. My issue has still not been resolved nor have I received a return label.