Glasses.comReviews of glasses.com

Glasses.com is a genuinely scam operation. Their website to order is very easy; however, your nightmares will begin immediately after you press the send button: 1. You will receive 1 confirmation email 2. They will put a hold on your credit card 3. if you are buying through insurance they will put a hold on that. Then radio silence. After 1 week, you will start to get concerned. Then you will frantically search for a number to call. They will tell you to use either CHAT or EMAIL. You will CHAT: their agents will give you crappy information and will randomly disconnect you. They will tell you to upload your RX 30 times or more. Then if you get frustrated (which you are bound to be) they will tell you: I will not be spoken to that way and then disconnect. 2 weeks will pass playing this game. You will get the same agents - Bailey, DEra, Kaleb, Nolan. They will randomly disconnect after giving you bad information. On top of it, ocassionally, you will find that they are chatting with their boyfriend, gf or lover and accidently they will send you a chat instead (*eg: he is not expected back until later at 9pm). 4 weeks will pass - you try to cancel the order they will not cancel saying "the window to cancel this order manually has passed, it will automatically cancel in the next 5 days" 5 weeks will pass. now you have given up. you have gone to lenscrafters or pearle vision and gotten your glasses. you did not get reimbursed by your insurnace since Glasses.com still has your insurance hold. 8 weeks have passed. This nightmare is a distant memory. But you still remember occasionally, So you are brave and try your hand at chat. This time the agent is the same, but you changed your name. You ask about order status. They will say, Sir your prescription has to be verified. You tell them its been 2 months. Then they will cancel if you get the right agent, otherwise the story continues. Happened with me and my spouse. STAY AWAY.

I will never order from them again!!!!! It's been almost a most and still haven't gotten my glasses. I contacted customer service and it's the worst that I have ever encountered. They are rude and take forever to respond.

My sister spent 600 on glasses. Wrong lenses. They refuse to aid her in any way! This is not a responsible retailer! Anyone who can’t stand behind their product really doesn’t deserve any good reviews or future customers. BEWARE!!!!

Glasses.com charged more once I used my insurance and sent a pair of glasses that not only had a bent arm but was also a completely different color than pictured. Also, the way the lenses were ground made them appear to have a thick white circle around the outer perimeter. Based on the quality of the frames I have serious doubts that they are even from the brand that they claim. Total scam.

Glasses.com charged $10.40 more than the advertised price after taking my insurance. In other words, without insurance, they would charge me $10 less. This seems like a scam. I would give 0 stars if I could. Stay away from glasses.com

Terrible customer service! I ordered a $500 pair of sunglasses on 7/24, prescription verified 7/26. I have attempted to contact them 4 times in the last month, and I haven’t been able to get a straight answer out of them. I even contacted them on 8/17, and they told me that my package was supposed to ship on 8/13. So it was four days ago, how is that helping me? After attempting to get ANY idea on the status, I demanded they just cancel the order. Huge waste of time!

Not if you need to see, and not if you want to them in the next two months. I bought two pair of glasses, they arrived four weeks later and I cannot see through either lens. Perhaps they made my sunglasses from reading prescription? I sent email requesting return, and no response 24 hours later. I called their customer service number and after sitting on hold for 15 minutes, then they force you to leave a voice message. I am not confident or optimistic of what comes next.

Worst company to order glasses from. I placed an order, sent my prescription in the email and got charged on the same day but since then no reply what so ever. I checked my account and it says "waiting for the prescription" (FYI: Prescription was sent more than 8 days ago :) ). I followed up and realized that no one even cared to look at my prescription and start preparing my order. But yes of course I was charged full amount on the very first day. Anyways long story short, its been more than 15 days and still glasses aren't done yet. Still need to wait more and then wait for the shipment to arrive. DON'T WASTE your time..there are better, faster and more efficient companies for prescription glasses. I will NEVER EVER order from them again....thank you glasses.com for nothing.