Glasses.comReviews of glasses.com

Ordered a pair of prescription glasses with Oakley Authentic lenses, was sent a pair that were not authentic (no etched Oakley logo was one clue, the work order also showed no evidence of the upgrade). After a bit of back and forth, finally was able to return them for a replacement. Received the second pair, also NOT Oakley Authentics. At this point, only two explanations; they are incompetent, or they think I am ignorant. Neither one is acceptable. Only reason I am not giving one star is because I haven't lost any money in this ordeal, just a waste of three weeks. Update 8/22: Funny how they will reply within the comments with an email address to respond to as if they care, but won’t respond back (eight days later and counting). It’s now been over five weeks with no glasses or money, and they received my second return over two weeks ago. Downgraded from two stars to one since at this point I'm not sure I am actually going to get my money back. Which is a little ironic since my vision plan and glasses.com are owned by the same corporation.

This is my second time buying glasses from this company. My pair arrived in excellent condition and my rare prescription was spot on! I feel like I have a new pair of eye's! There are lots of bad reviews for this company, And I'm not sure why, Because every order I have received they have been perfect. I'm guessing people like going to those cheap eyeglass stores that promise 2 pairs of glasses for under $100. Remember, You pay for what you get. Thank you Glasses.com

Just got my glasses in today.First off, VERY FAST SHIPPING, second I got with my eye insurance...I just want to say thank you very much. Such an easy process, I got these Dolce ones. They are perfect. They fit perfectly. It's just been an overall great experience. I couldn't any at the eye doctors that fit my round face. And these are just PERFECT. again, thank you Glasses.com ❤️

I ordered online with a store pick up, and it was helpful to have that option to try the glasses on virtually. The assosiate made sure that the glasses are a nice fit to me and double checked if I am satisfied with the order. Great experience.

The very knowledgeable and compassionate agent

Everything was great except for actually getting my glasses. Paid for express shipping and go a behold glasses are lost and it’s gonna be another two weeks to get them. UPS never even received the glasses. So 3 weeks total when I paid for 2 days. This is ridiculous.

I purchased glasses in April 2023. Right after receipt of glasses I notified Glasses.com that glasses were totally wrong. I was then told to resend prescription which I did on April 26 2023. Since then total silence. Was told by Glasses.com through trust pilot to resend all my info which I did and was told that someone would contact me in regards to my request. Nobody did. I requested that my insurance to be reimbursed but nothing happened. This company is the most uncaring terrible customer service company I have ever encountered. I can't get new glasses since glasses.com is sitting on my insurance money. I can't see can't do my regular daily routines do to the uncaring attitute of Glasses.com Only thing I got is a response through Trust pilot since I left a bad review. .uch todo about nothing Still have not heard back from Glasses.com Bs company and customer service

Same Design frames for 1/3 the price!! I was able to find the exact same design frames/color/style as the ones I tried on in my local optical store, with the same selections of lens, coatings, and blue-light blocking technology with insurance for 1/3 of the price and received them in 5 days... highly recommend glasses.com so you can stop overpaying for good eyesight!