Glasses.comReviews of glasses.com

Ordered on 1/8/24 and have been waiting for them to ship for 45 days! Estimated Shipping date keeps getting incremented by 2 days automatically every day they haven't shipped. Called/chatted multiple times nobody seems to know what is going on. I finally got a senior rep that told me the mail room LOST my order when it was being shipped. They put in another order have to wait again. Latest offer was 40% off order and free express shipping. I hope the order is correct or we will be sending them back for a refund. Don't Do It! RUN AWAY.

Great glasses. Quick service!

First, the good: when their website was having issues with my insurance, their customer service made things right and provided me with a discount, without it taking hours of back-and-forth. But there were many glitches with the process. The website itself is a bit sluggish, and difficult to navigate. I was unable to get the website to recognize my insurance, despite the fact my plan lists Glasses.com on their website as a place that accepts it. I placed my order, and it took several days to process. The website claims shipping can take "up to 7 business days", but mine took longer. I ordered my glasses on January 7th, and received them on January 30th. Over three weeks seems like a very long time. I'm happy with the glasses, but might go back to a place in-person next time.

Started a return process more than a month ago, have yet not received a refund. Very disappointed on how your partnership with Klarna works. Tracking # 1Z9R237A0391131509 Refund method, Klarna.

I placed an order for prescription eyeglasses on Feb. 11, 2024, order # 71104390023575. The order was shipped on Feb. 13, 2024 via UPS, tracking number 92748902711556553117091480. The order/item was transferred to be handled by USPS on Feb. 17, 2024 in Orlando, FL. USPS tracking shows no shipping activity beyond that date, Feb. 17th with no idea as to when item might be delivered to me in Hallandale Beach, FL 33009. I am very unhappy about this. I have spoken to both UPS personnel and agents at Glasses. com, learning very little as to the timeliness of when the delivery might occur. Switching the order from UPS to USPS might save Glasses.com money in shipping costs but it inconveniences the customer. Glasses web site mentions "quick shipping." Quick but not reliable. If I get the glasses at all, it will be at least another week, the end of February. That means shipping time of over TWO weeks. Unacceptable.

Order processing was delayed more than a week as they needed my prescription. I uploaded the prescription when placing the order, per their instructions. Yesterday I received an email stating, "Records indicate [your order] has been delivered for some time and we hope you are loving your new look!" asking me to write this review. However, my order isn't scheduled to arrive until tomorrow. Glasses.com gets 1 star for processing and logistics. No idea yet if the glasses are good.

super easy and very quick delivery

my new glasses are poor quality, the lense is popping out on one side. Not sure who to call or how to get fixed or quickly replaced.