Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.
Otto & Sohn USA Inc (glass-door.us) has 73 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
Otto & Sohn USA, glass-door.us
Website
glass-door.us
Category
Import & Export
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My Unique Shower Door With A Beautiful Vine Design
My shower door, etched with a vine design, is beautiful, a one-of-a-kind. I love being unique! The door is heavy glass, not flimsy and light. The design is beautiful. It cleans well with vinegar or Windex. I will never have to worry about heavy limestone buildup, like with most glass shower doors. The staff at Otto & Sohn were wonderful to work with -- Mabell in Customer Service, Maria in Accounting, and Omar in Production. My one recommendation is to be sure and consult with Omar about door dimensions. He is a wealth of information and knowledge!
VD
Victor D.
Glass doors and Service
Omar in the sales department was very knowledgable and helpful. Great customer service and product.
AT
Atc
Mediocre product, unreliable delivery time and bad customer service.
Customer service was horrible. Told us to expect doors in a month and didn't deliver until after 3 months. The doors were on the thinner side. There are thicker options, from other vendors and I would recommend going with the thicker option. After it's installed (professionally) in our newly built adu the glass were shattered after first use injuring our family. Even if this is tempered glass, imagine that you have to step on shattered shards of temper glass while in shower. This is the first time I have ever seen a glass door shattered and it was a traumatic experience. I tried to contact customer service, but of course they said that it's not their fault. Also, they never replied to my response to their first email, essentially ignoring all my other communications and choose not to engage. I cannot vouch for the quality of these doors. You will take the chance with the company's product and delivery service, don't expect any help, refund or compassion from the company. We took the chance on them and totally regretted it. Mediocre product, unreliable delivery time and bad customer service. That is my experience with this company.
Response from Otto & Sohn USA IncOct 1, 2024
I understand your frustration with the experience you've had with our company. I'm sorry to hear about the issues you've encountered with the doors and the subsequent shattered glass incident. However, I would like to emphasize that we are unable to take responsibility for the handling of our product once it is in your possession. It's important to note that our doors are made of safety glass, specifically tempered glass, which is the industry standard used by many establishments. In the event that there was an issue with the quality of the doors, it would likely have been evident during installation or possibly occurred during shipping from Miami to your location. We take customer feedback seriously and will certainly look into the matter further. Thank you for bringing this to our attention.
DA
DAVINCI
THE WORST CUSTOMER SERVICE and Products
This Company has THE WORST CUSTOMER SERVICE AND TERRIBLE QUALITY PRODUCT! Omar, Glenys, Jennifer and all the other people that work for this company DO NOT CARE! They sent the wrong hardware 3 different times and really didn't care about me or my clients or my order at all! Finally after 4 months of going back and forth we received the right rail system and were able to complete the project. Also, I ordered the sliding doors WITHOUT hardware/handles and they sent WITH handles already cut into them. We were so fed up with them we didn't ask for replacements because of the many months that had already gone by. STAY AWAY FROM THIS COMPANY! REALLY RUDE and terrible service by the above mentioned people. Did I mention TERRIBLE SERVICE!! and TERRIBLE PRODUCT!!
Response from Otto & Sohn USA IncOct 1, 2024
We sincerely apologize for the inconvenience you experienced with our company. While we take responsibility for the doors we provide, it is concerning to hear about issues with the hardware which we sourced from a supplier. It is clear that there was a lack of attention to customer care in this situation. As a result of such incidents, we are seriously considering developing our own brand of hardware to ensure better quality and service to our customers in the future. Your feedback is valuable to us, and we are dedicated to improving our products and services. Thank you for bringing this to our attention.
JR
Jeri R.
Terrible experience
Terrible experience! Glass door edge was chipped and on a set of double doors, they were different sizes. No help and simply did not return any phone calls!
TK
Todd K.
Customer service a disappointment
I ordered a glass door in the Spring and received it in unbroken condition in a timely manner. The appearance and quality of the glass was great. Unfortunately my contractor was very off on his estimate and the door wasn't installed until Dec. 2023. The quality of the hanging hardware is almost as good HOWEVER we found that two of four necessary bolts for hanging the door were the wrong size (14mm instead of 13mm) -- no one noticed this on visual inspection as the eye cannot readily discern between 13 and 14.
I contacted Otto & Sons because the door could not be installed without these custom bolts. And, as requested I followed up with an email and photos. They NEVER responded despite assuring me that they would get back to me in a day.
The other thing I'd say about glass-door.us is that their 3-day period during which one can inspect the door for defects is way, way too short. I cannot recommend this company because of this limitation. No one is likely to install a delivered glass door that quickly!
We were lucky … but you may not be as lucky.
PI
Pinkesh
It was a horrible experience
It was a horrible experience. I bought a double-door barn door, which arrived late after I followed up multiple times with customer service to check the delivery status. Once the door arrived, the hardware was missing, so my installer could not install the door. I still had to pay the installer for the whole day, given that it was not the installer's fault. After calling multiple times and speaking with multiple people, the hardware order was processed. Finally, we received everything to find out that two of the four-door strips were misaligned and were not together when the two doors connected. I called customer service, explained my situation, and shared all the pictures. After multiple communications, customer service told me it was an installation problem and there was nothing they could do. When I tried to explain to them that it was an installation problem when two were already there and two were not, After multiple conversations and sharing additional pictures, the customer service agreed that it was not an installation but something wrong with the door, but they told me they could not do anything because I did not call within 3 days of door delivery. I tried to explain to them that, given that the hardware was not delivered, I cannot install it and will inform you within 3 days. The customer service person said she could not do anything as her supervisor had advised them to say that. When requested to transfer to the supervisor, they kept on telling me that they were busy and that someone would call me. Never received any callback A very bad service, and I was stuck with the door and spent up to double the money for the installation. Total scam company, if possible stay away from them.
Response from Otto & Sohn USA IncNov 22, 2023
We understand your frustrations and disappointment with the issues you've faced, including the late delivery, missing hardware, misaligned door strips, and the difficulties you've experienced in obtaining a satisfactory resolution from our customer service team. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience.
As per our policy, we aim to ensure our customers' satisfaction and address any product-related issues promptly. However, it's important to note that our policy requires customers to report any damages or dissatisfaction with the product within a specified timeframe in order to initiate a refund process. Unfortunately, if such concerns are not reported within this timeframe, we are unable to process a refund.
Additionally, it's crucial to mention that the open box door purchased at a discounted price is different from our standard product, and it may have minor imperfections. This may account for the instances of misalignment and chipping that you've mentioned. While we accept returns for products that do not meet our customers' satisfaction, in this particular case, the conditions for refund eligibility, as outlined in our policy, were not met.
Regarding your concerns about the reporting of damages on time and the purchase of an open box door, we recognize the significance of your comments. Rest assured, we aim to ensure that each of our customers receives the highest standard of service and product quality, regardless of the circumstances of their purchase. We are dedicated to addressing your concerns and finding a resolution that meets your expectations. Your complete satisfaction is our priority, and we are committed to rectifying the situation to the best of our ability.
MR
Maggie R.
Paid 1500 dollars for a double sided…
Paid 1500 dollars for a double sided mirror and pocket door with frame and hardware, waited around 3 months and this is what arrived. Just a pocket door with a shattered mirror: no hardware, no frame
Response from Otto & Sohn USA IncDec 27, 2023
Thank you for bringing this matter to our attention. We sincerely apologize for the mix-up in the delivery of your order and for the inconvenience it has caused.
Upon investigating the issue, we have identified that the incorrect item was dispatched due to a delivery error within our system. We understand the disappointment and frustration this may have caused, and for that, we offer our deepest apologies.
In response to this situation, we have already processed a full refund of $1500 for the order in question. This refund should reflect in your account within the standard processing time for your financial institution.
We understand that a refund alone may not fully remedy the inconvenience experienced, and for that, we would like to extend our apologies once again. If there are additional steps we can take to regain your trust and satisfaction, please do not hesitate to let us know. We value your business and would appreciate the opportunity to make amends.
Once again, we apologize for any inconvenience caused and thank you for your understanding. If there is anything else we can do to assist you further, please feel free to reach out to us.
