Todd K.
Customer service a disappointment
I ordered a glass door in the Spring and received it in unbroken condition in a timely manner. The appearance and quality of the glass was great. Unfortunately my contractor was very off on his estimate and the door wasn't installed until Dec. 2023. The quality of the hanging hardware is almost as good HOWEVER we found that two of four necessary bolts for hanging the door were the wrong size (14mm instead of 13mm) -- no one noticed this on visual inspection as the eye cannot readily discern between 13 and 14. I contacted Otto & Sons because the door could not be installed without these custom bolts. And, as requested I followed up with an email and photos. They NEVER responded despite assuring me that they would get back to me in a day. The other thing I'd say about glass-door.us is that their 3-day period during which one can inspect the door for defects is way, way too short. I cannot recommend this company because of this limitation. No one is likely to install a delivered glass door that quickly! We were lucky … but you may not be as lucky.