Otto & Sohn USA IncDiscover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.
Otto & Sohn USA Inc (glass-door.us) has 73 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Erick adrian Cedeño R.
The quality of the doors is exceptional; they are not only beautiful but also incredibly durable. The installation process was seamless, and the team was professional and efficient. I am beyond satisfied with my new doors, and I’ve received countless compliments from friends and family.
Danibel O.
I recently installed new doors in my home, and I couldn't be happier! They look fantastic and have completely transformed the look of my rooms. The quality is top-notch, and they open and close smoothly, making them a joy to use.
Mariel N.
Great company with nice customer service!!!
S D.
I bought a three panel closet door shaker style in white with mirrors from them, I received the doors very well packaged in a strong wood frame. They look fantastic! relatively easy to install, got all the hardware, they work very well and are very good quality and look.....Omar was great to deal with and very responsive to my questions, I would definitely recommend this company.
Response from Otto & Sohn USA IncOct 1, 2024
Thank you for sharing your positive experience with us! We are thrilled to hear that you are satisfied with the three-panel closet door you purchased from us in the shaker style with mirrors. Ensuring that our products are well-packaged for safe delivery is a top priority for us, and we are pleased to hear that they arrived in excellent condition. We are also glad to hear that the installation process was relatively easy and that you received all the necessary hardware. It's wonderful to know that you find the quality and appearance of the doors fantastic. We appreciate your kind words about Omar and his responsiveness to your questions. Your recommendation means a lot to us, and we are grateful for your feedback. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing our company!
Tony M.
I ordered the Three Leaf Shaker Bypass Sliding Door for a bedroom remodel. I was a little apprehensive ordering such a large item without seeing it. I contacted Glass Door directly during the ordering process and the help was great. Omar was very helpful in narrowing in on size, material and color. I ended up ordering the Mahogany Wood with Wedge Stain. The arrived in great condition and look beautiful. I was able to order additional stain for a bottom track I am installing (at and additional cost).
Response from Otto & Sohn USA IncOct 1, 2024
We are thrilled to hear about your positive experience with ordering the Three Leaf Shaker Bypass Sliding Door for your bedroom remodel! We understand that purchasing a large item without seeing it in person can be daunting, and we are pleased that our team, especially Omar, was able to assist you effectively during the ordering process. It's great to know that Omar's help in determining the size, material, and color was instrumental in your decision-making. We take pride in the condition in which our products are delivered and are delighted to learn that the Mahogany Wood with Wedge Stain doors arrived in great condition and look beautiful in your space. We strive to provide solutions for additional needs, and we are glad that you were able to order additional stain for the bottom track, albeit at an additional cost. Thank you for choosing our products for your bedroom remodel, and we sincerely appreciate your positive feedback. If you have any further questions or need assistance in the future, please feel free to reach out.
Javier
Omar, our representative was very attentive and polite. He guided us through the ordering process of a shower door and kept us informed through the manufacturing process up to shipment. Once the door shipped, he provided the tracking number along with instructions when the door arrived. Great experience for us. Thank you.
Response from Otto & Sohn USA IncOct 1, 2024
We are delighted to hear about your positive experience with Omar as your representative. Providing attentive and polite customer service is a top priority for us, and we are thrilled that Omar was able to guide you through the ordering process of your shower door with professionalism and attentiveness. Keeping customers informed throughout the manufacturing process and up to shipment is essential, and we are pleased to hear that Omar did so effectively. It's wonderful to know that Omar provided you with the tracking number and clear instructions for when the door arrived, ensuring a smooth delivery process. We appreciate your feedback, and we are grateful for the opportunity to assist you with your shower door purchase. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing our company!
Alex K.
I am so frustrated and disappointed, that a large national company that tries to have a good reputation refuses to rectify a mistake they made and not one that I made, regardless of time. And it seems so easy to fix. My experience has been beyond bad and now add insult to injury. I started over a year ago trying to buy a glass barn door. According to customer service department, the first one was broken at the warehouse, the second was broken during shipping and the third was lost…. this Ebay delivery took almost an additional 2 months, with no notification except my inquiries to find out details. When it arrived, I only received the door frame/hardware… no door. The package was ripped open and destroyed, so much that we took pictures and noted damages on the shipper’s freight receipt that we reported to the company and that we have documented proof. No reply, except the promise of a credit that was never issued. The door was finally received separately, but was not opened until this past week, because this was for a NEW construction project that was delayed. The installers pointed out that the hardware received in the destroyed box was incorrect for the door. The bracket/wheel hardware was for a 2-hole glass door and the after many calls to the company, I was informed that the hardware I needed was for a 1-hole glass. I asked to replace what was sent with the proper hardware, I was told I would have to PURCHASE new hardware, because I missed the deadline. I had no way of knowing what was missing or damaged and I reported that damage upon receipt. BUT, regardless of the time, I have in my possession the WRONG brackets that were sent and any legitimate, company with integrity and concern for customer service especially considering ALL that I have been through would kindly replace the wrong hardware with the correct hardware so that I can hang the door! Ebay says they will help but no one has had any interest…except sending a second letter telling me to BUY it again. I don’t even want the incorrect brackets they can have them back they are no use to me…so why won’t someone help me…I have a door that I can’t hang because of the manufacturer’s mistake and all I need is to swap for the correct hardware! EBAY# 266401265898 or GS=CU0778 OR SR# 1-469490112682
Response from Otto & Sohn USA IncOct 1, 2024
I can understand your frustration with the situation you've experienced with the delivery of the glass barn door and the incorrect hardware received. Despite the passage of time, and as per eBay's policies, buyers are encouraged to promptly report any issues with their orders within 3 days of receipt . Unfortunately, after a year has passed, it may be challenging to hold the seller accountable for the mistake or to request a replacement for the incorrect hardware. It's important to note that eBay's policies and the dispute resolution process may have limitations for issues that are reported after an extended period of time
LB
The quality of the door is excellent, and the support I have during the selection of right door for my application, was excellent. Mr. Omar Aliff (Sales Representatives) took the time to listen to me, and guide me to the right door for my aplication
