Otto & Sohn USA IncReviews of glass-door.us

This is an extremely well made, high quality product, not like anything you get through a home store. Well worth the wait (ours took about 6 weeks). The customer service is exceptional. I highly recommend calling before you place order. There are a lot of choices in these doors and they can guide you as to which decisions would best suit your needs. The door far exceeded my clients expectations.

Excellent service! Thank you.

We purchased frameless-sliding-shower-glass-doors. The doors are what we ordered and in good shape. The issue is the hardware I bought on there site with the doors. We wanted gold colored hardware and had to pay extra for that. The glass doors are held in place by a clamp. To hold the glass the clamp has a tightening screw. One screw came damaged, half a screw. Two other screws broke when tightening them. The screw is basically a small hollow tube with a wall thickness of 1/16 of an inch. In that 1/16 inch wall thickness is a screw thread about 1/32 deep. So not much material left. That's why some screws fell apart when tightened. It should be a solid screw with threads. The company refuses to send me a replacement screw even though I sent them a picture of how I received it damage. Not a big issue except the screw holds the glass door in place. The two screws that fell apart the company said they were damaged during installation. That is correct but how much pressure do they think we applied to a screw that tightens against a glass door. So the screws are cheaply made. They should be solid material not a hollow tube screw. If they will not replace a small vital screw that came damaged I do not have faith in the company if something else was wrong or damaged for them to fix it.

The barn doors are extremely well made and beautifully designed. A very unique addition to my remodel. Additionally, customer service was in touch to verify and keep me apprised of expected delivery dates.

This was a very negative experience. The company operates under multiple URLs, so be cautious with otto-sohn.com, glass-door.shop, glass-door.us, and the Bed Bath & Beyond marketplace. After placing an order, they quote a price and then send a note claiming shipping will cost $100 more, which you must pay to receive the product. I ordered a door, and my contractor separately ordered one for another property; they sent the same email for different items and addresses, suggesting a tactic to extract more money. Both my door and, ironically, my contractor’s door arrived damaged, with scratches on the inside that appear to stem from manufacturing or handling rather than shipping. The return window is only three days, and they require sending a heavy item weighing hundreds of pounds to a FedEx location, making returns nearly impossible because unpacking and installing such a weight is difficult. The scratch on mine was not obvious, though it seemed more visible on my contractor’s unit; the company stated it was not their fault or concern and offered no help. I suspect they know the product is expensive and cumbersome, so they act as they please because no one can return it. I strongly advise against buying from this company. I am surprised they remain in business, and I am contacting the Better Business Bureau to report the scam.

Overcharging!!! Stay away. I paid my order - receive email (please pay more for Delivery). I ask to cancel my order - within 24 hours = fee 3%. For what????? People beware!!!!!!1

I’m happy with my new doors, thank you for your service

Thank you for my new doors. Excellent Services and quality