Steve
Great door; not so great delivery
Real happy with the door. Super high quality. Dimensions perfect. Customer service rep easy to work with. My only complaint is the delivery service they used (Estes), taking a month to get here, sitting at ports for days at a time, scheduling a Saturday delivery that didn't come, losing all track of the order, then finding it after we'd begun a refund request. Then after the delivery was made, we received two more calls about a pending delivery. Again, no complaints with Otto & Sohn. Happy with the end result – the journey notwithstanding.
Response from Otto & Sohn USA IncJan 18, 2021
Hi Steve Thanks for the honest and great review. We are glad that you are happy with our product and our service. In terms of delivery times and transport, last year was a big challenge because Covid-19 created a lot of chaos. At this time, the transport damages have also increased, so we are glad that you received your product intact even if it came late.