Otto & Sohn USA IncReviews of glass-door.us

Excellent services

they say the glass is manufactured in Miami, but shipment comes from China .I waited 8 weeks to receive and Omar in sales said it was in production, he will check with them. It was obviously on a ship. Very deceptive practice in the end the Chinese supplier got the glass length cut wrong and I was out $2,500 .No quality control,Glass door is an importer/Distributor and not local made in USA

Very disappointed with my experience - it started out well with the salesperson (Omar), but when the doors arrived the color was not at all what I expected - the marupa wood with hemlock stain was bright orange! I planned to have them refinished, and exchanged several emails with customer service (Samely Lugo) about how to do that, but could never get an answer about the existing finish. In addition, the trim boards they sent were too short for the size of the opening; a concern they also ignored. Several thousand dollars later my general contractor managed to salvage them by sanding, priming and painting, and buying new trim (but couldn't match the grain). Bottom line, save yourself the time, money and frustration and buy elsewhere.

What great service and what a great product Omar was unbelievably helpful. I received my doors that were perfect. Upon arrival. I would definitely use them again and recommend to anyone who wants quality product and great customer service.

Best customer service I’ve had in a long time! We were on the hunt for sliding closet doors and randomly stumbled upon glass-door.us. They have so many options! It was almost overwhelming at first. So we decided to reach out. That’s when we connected with Omar, and honestly, we couldn’t have asked for a better experience. He walked us through everything step by step, was incredibly kind, patient, and easy to talk to, and made what could have been a stressful process super smooth and enjoyable. The doors arrived quickly, the quality is excellent, and the prices are more than fair. We’re beyond happy with how everything turned out. Highly recommend both the company and Omar! You’ll be in great hands!

This is one of the best companies I have seen.

This was a process that took months to even place an order due to the sales manager overpromising and underdelivering (both in terms of what was available and even his follow up). The doors, when they finally arrived, were lovely, but came with incorrect instructions. Although the end product appears very nice (we'll see how things hold up), the process was so terrible, I won't order from this company again.

I recently had a new door installed, and I couldn't be happier with my experience! The attention to detail and customer service I highly recommend this company to anyone looking to elevate their home with beautiful, high-quality doors. Thank you for an amazing experience!