Otto & Sohn USA IncReviews of glass-door.us

This was a very negative experience. The company operates under multiple URLs, so be cautious with otto-sohn.com, glass-door.shop, glass-door.us, and the Bed Bath & Beyond marketplace. After placing an order, they quote a price and then send a note claiming shipping will cost $100 more, which you must pay to receive the product. I ordered a door, and my contractor separately ordered one for another property; they sent the same email for different items and addresses, suggesting a tactic to extract more money. Both my door and, ironically, my contractor’s door arrived damaged, with scratches on the inside that appear to stem from manufacturing or handling rather than shipping. The return window is only three days, and they require sending a heavy item weighing hundreds of pounds to a FedEx location, making returns nearly impossible because unpacking and installing such a weight is difficult. The scratch on mine was not obvious, though it seemed more visible on my contractor’s unit; the company stated it was not their fault or concern and offered no help. I suspect they know the product is expensive and cumbersome, so they act as they please because no one can return it. I strongly advise against buying from this company. I am surprised they remain in business, and I am contacting the Better Business Bureau to report the scam.

Overcharging!!! Stay away. I paid my order - receive email (please pay more for Delivery). I ask to cancel my order - within 24 hours = fee 3%. For what????? People beware!!!!!!1

they say the glass is manufactured in Miami, but shipment comes from China .I waited 8 weeks to receive and Omar in sales said it was in production, he will check with them. It was obviously on a ship. Very deceptive practice in the end the Chinese supplier got the glass length cut wrong and I was out $2,500 .No quality control,Glass door is an importer/Distributor and not local made in USA

This was a process that took months to even place an order due to the sales manager overpromising and underdelivering (both in terms of what was available and even his follow up). The doors, when they finally arrived, were lovely, but came with incorrect instructions. Although the end product appears very nice (we'll see how things hold up), the process was so terrible, I won't order from this company again.

I am so frustrated and disappointed, that a large national company that tries to have a good reputation refuses to rectify a mistake they made and not one that I made, regardless of time. And it seems so easy to fix. My experience has been beyond bad and now add insult to injury. I started over a year ago trying to buy a glass barn door. According to customer service department, the first one was broken at the warehouse, the second was broken during shipping and the third was lost…. this Ebay delivery took almost an additional 2 months, with no notification except my inquiries to find out details. When it arrived, I only received the door frame/hardware… no door. The package was ripped open and destroyed, so much that we took pictures and noted damages on the shipper’s freight receipt that we reported to the company and that we have documented proof. No reply, except the promise of a credit that was never issued. The door was finally received separately, but was not opened until this past week, because this was for a NEW construction project that was delayed. The installers pointed out that the hardware received in the destroyed box was incorrect for the door. The bracket/wheel hardware was for a 2-hole glass door and the after many calls to the company, I was informed that the hardware I needed was for a 1-hole glass. I asked to replace what was sent with the proper hardware, I was told I would have to PURCHASE new hardware, because I missed the deadline. I had no way of knowing what was missing or damaged and I reported that damage upon receipt. BUT, regardless of the time, I have in my possession the WRONG brackets that were sent and any legitimate, company with integrity and concern for customer service especially considering ALL that I have been through would kindly replace the wrong hardware with the correct hardware so that I can hang the door! Ebay says they will help but no one has had any interest…except sending a second letter telling me to BUY it again. I don’t even want the incorrect brackets they can have them back they are no use to me…so why won’t someone help me…I have a door that I can’t hang because of the manufacturer’s mistake and all I need is to swap for the correct hardware! EBAY# 266401265898 or GS=CU0778 OR SR# 1-469490112682

Customer service was horrible. Told us to expect doors in a month and didn't deliver until after 3 months. The doors were on the thinner side. There are thicker options, from other vendors and I would recommend going with the thicker option. After it's installed (professionally) in our newly built adu the glass were shattered after first use injuring our family. Even if this is tempered glass, imagine that you have to step on shattered shards of temper glass while in shower. This is the first time I have ever seen a glass door shattered and it was a traumatic experience. I tried to contact customer service, but of course they said that it's not their fault. Also, they never replied to my response to their first email, essentially ignoring all my other communications and choose not to engage. I cannot vouch for the quality of these doors. You will take the chance with the company's product and delivery service, don't expect any help, refund or compassion from the company. We took the chance on them and totally regretted it. Mediocre product, unreliable delivery time and bad customer service. That is my experience with this company.

This Company has THE WORST CUSTOMER SERVICE AND TERRIBLE QUALITY PRODUCT! Omar, Glenys, Jennifer and all the other people that work for this company DO NOT CARE! They sent the wrong hardware 3 different times and really didn't care about me or my clients or my order at all! Finally after 4 months of going back and forth we received the right rail system and were able to complete the project. Also, I ordered the sliding doors WITHOUT hardware/handles and they sent WITH handles already cut into them. We were so fed up with them we didn't ask for replacements because of the many months that had already gone by. STAY AWAY FROM THIS COMPANY! REALLY RUDE and terrible service by the above mentioned people. Did I mention TERRIBLE SERVICE!! and TERRIBLE PRODUCT!!

Terrible experience! Glass door edge was chipped and on a set of double doors, they were different sizes. No help and simply did not return any phone calls!