GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
ghssecurity.com
Website
ghssecurity.com
Category
Home Improvements
Location
Woodland Hills, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: January 2023.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great people, great company. Attentive to customer needs, quick and easy installation, I like everything about GHS. Recommend highly. Good monthly pricing, too.
Response from GHS SecurityOct 17, 2018
Thank you, Stuardt, for being a valued customer of GHS, and for taking the time to provide us with such excellent feedback! We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! [email protected]
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
BE
Bendix
Ever vigilant
Ever vigilant, communicating any changes, we feel secure.
Response from GHS SecurityOct 17, 2018
Thank you so much for being a valued customer of GHS, and for taking the time to provide us with feedback of the services we provide you and your family. We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! [email protected]
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
WH
Wheel
No ones monitoring panel tamper alarm point
Panel tamper does not clear and after notifying GHS through the issue has not been resolved
Response from GHS SecurityOct 11, 2018
Tramonika, I sincerely apologize that you experienced equipment issues with your system, and appreciate you taking the time to provide us with this feedback. I was able to locate your account in our CRM, and notes on your account indicate that sent out a technician to resolve the issue and that everything is now working properly.
If this is not the case, please contact me directly and I will do all I can to assist - [email protected].
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate.
Here to serve,
GHS Security
AM
Amber
GHS is a good company
GHS is a good company. The customer service is light years ahead of their competitors. The recent service on my system was fantastic, but after having the recent service it made me realize the inadequacies of the initial installation of the system. I appreciate the work the technician did this visit to fix the laziness of the technician who installed the system. I would recommend GHS to anyone, but keep an eye on the work done at installation to make sure you are getting the most out of your system.
Response from GHS SecurityJan 21, 2019
Amber, Thank you so much for being a valued customer of GHS, and for taking the time to provide us with feedback of the services we provide you and your family. We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! [email protected]
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
DE
Debra
Because it is not what the rep said it…
Because it is not what the rep said it was going to be. Price is higher and the service sucks. I would not recommend this company to anyone. I want out of this contract so bad it makes me sick. I wish someone higher up would give me a call. Debby 214-282-6760
Response from GHS SecurityDec 3, 2018
Ms. Morris,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I assure you we will do whatever we can to remedy any inconvenience you've experienced.
I was able to locate your account and notes indicate that a manager in our Customer Care Dept. has reached out to you to discuss the issues at hand and make herself personally available to you in order to ensure you’re 100% satisfaction as a loyal and valued GHS Customer.
If your contact with us has not resulted in your 100% customer satisfaction, and/or if there is anything I can do to assist and expedite any other account issues you've had, please do not hesitate to let me know! I can be reached directly via email, 24/7, at [email protected] – please let me know if there is anything I can do to assist you.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours.
Here to serve,
Heather S.
GHS Security
LO
Louis
When they made my installation they…
When they made my installation they just installed sensors on the garage door, front door and living room and when I ask for the sensors on the windows they just answer, "those ones are not necessary " and they didn't install it.
Response from GHS SecurityDec 3, 2018
Louis, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I apologize that you feel the response you received regarding installing window sensors was not to your satisfaction; I ensure you we will do whatever we can to remedy any inconvenience you've experienced.
I was able to locate your account and escalated your issues to our Retention & Customer Care Team, who will be personally reaching out to you to do whatever it takes to ensure you’re 100% satisfaction as a loyal and valued GHS Customer.
In the interim, if there is anything I can do to assist and expedite this process please do not hesitate to let me know! I can be reached directly via email, 24/7, at [email protected] – please let me know if there is anything I can do to assist you.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours.
Here to serve,
Heather S.
GHS Security
