GHS SecurityReviews of ghssecurity.com

3.4160 reviews
Home Improvements
21031 Warner Center Lane, Suite D, Woodland Hills, California

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GHS Security

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About GHS Security

GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .

GHS Security (ghssecurity.com) has 160 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: ghssecurity.com
Website: ghssecurity.com
Category: Home Improvements
Location: Woodland Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: January 2023.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GHS Security reviews

160 approved reviews, newest moderated first

Sam T.
Aug 31, 2018
Excellent customer service before
Excellent customer service before, during and after the install. We are very happy with GHS
Response from GHS SecurityAug 31, 2018
Mr. Taylor, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us! We are so very grateful for your business, your time, and the opportunity to serve you. We know your time is valuable, and want you to know how much we truly appreciate you taking the time to post this review. If you ever need anything from us, please do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security
Fred I.
Aug 24, 2018
Ms. Lourdes Garcia~A true professional
Ms. Lourdes Garcia is a valuable member of your staff who exhibited professionalism and courtesies far above and beyond what is normally expected. Besides being highly proficient in both Spanish and English, her ability to communicate to seek resolution and facilitate the transfer of your services to the new owner of my former home was thorough. She sought to find the solution beneficial to both parties, myself, Fred Ibarra and James Slobojan, the new owner. She forwarded in an e-mail to me a link in which to initiate the process needed. During the course of our conversation I mentioned that her manner in speaking with the customer was excellent! Her superb skills should be recognized and praised. She is indeed a valuable asset to your company. She acknowledged that both Misael, who had a hand in her training and that Alex Montenelo, a colleague were both highly esteemed. Kudos to a job well done!
Response from GHS SecurityAug 31, 2018
Mr. Ibarra, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us! We know your time is valuable, and want you to know how much we truly appreciate you taking the time to post this review. If you ever need anything from us, please do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security
Kathleen D.
Aug 22, 2018
Glad I switched
I switched to GHS from another company 4 years ago and just renewed my contract. There have been minor glitches here and there, but the company has always worked very hard to keep the system working smoothly and fix any issues. They always try to find a way to help immediately over the phone, if possible, before setting up an appointment to come out in person. I would recommend them to anyone looking for a home security system.
Response from GHS SecurityAug 23, 2018
Kathleen, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us! We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security
james P.
Aug 17, 2018
Friendly and easy to work with
Friendly and easy to work with
Response from GHS SecurityAug 19, 2018
Thank you so much, Mr. Powell, for being a valued customer of ours! We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security
Beth M.
Aug 17, 2018
I really like and trust this company…
I really like and trust this company and am glad I signed up for security with GHS. Excellent and professional customer service, technicians, and great security packages and service. I’m grateful for the convenience and security this company provides my family.
Response from GHS SecurityAug 19, 2018
Thank you so much, Mrs. Means, for being a valued customer of ours! We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security
bmgoodnight
Aug 9, 2018
Excellent Service
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone above and beyond in educating me about security systems and other ways to keep our house safe. I would recommend GHS to everyone.
Response from GHS SecurityAug 16, 2018
Thank you so much, Mrs. Goodnight! We really appreciate you taking the time to provide us with this wonderful review, and are honored at the opportunity to protect and serve what matters most to you. Let me know if there’s anything else I can do to assist you, and thank you for being a valued customer of GHS. Here to serve, Heather S. GHS Security
Alan P.
Aug 8, 2018
customer service
Terrible customer service, very long hold times when calling for service and stuck with a system that continues to malfunction even after being repaired. Stay away from GHS After initial issues with the company they seem to have finally resolved any issues I am having.
Response from GHS SecurityAug 16, 2018
Mr. Parness, thank you for being a valued customer of GHS. I apologize for any and all inconveniences you had with hold times and that your equipment was not working properly when you first had it installed. Your review and your customer contact information was immediately forwarded to our Customer Care Specialist Team, who has contacted you to have your equipment fixed, answer any & all questions you have, and apologize for the long hold times and the frustration you've experienced. On behalf of our entire team, please accept our personal apologies for the inconvenience and frustration we have caused you. We value you as a customer, and will do whatever we can to ensure your complete satisfaction with our services & your equipment; not just now, but in the future as well. Should you need anything further, or should any other issues come up, please feel free to contact me directly so that I can assist - you can reach me via email at [email protected] Thank you for your patience as we work together to remedy the issues you've had, and thank you for the opportunity to serve & protect what matters most to you. Here to serve, Heather S. GHS Security
Kyle F.
Jul 24, 2018
GHS - Trust the Awesomeness
Where can I start? GHS is simply the model that every company on the planet should follow to be successful. if that happened, the world would change to a much better place. GHS excels at: - customer service - doing the right things 1st, then worry about payments and normal business needs 2nd - unbelievably responsive and that includes the technical support folks on the phone, via email, the billing support folks, the people in the field, all of them. As an example, we had a small configuration issue with our front door. We also changed our credit card on file (our issue) but forgot to tell GHS for two months. Know what they did when we got on the phone? Said they'd come over the next day to fix our door. We asked about the billing screwup (again our issue, not GHS) and the exact response was "oh, we'll take care of that later, don't worry about it". I don't know of any other service company i've ever worked with who would say "don't worry about the bill, we'll figure that out later, let's fix your issue first". Can you remember the last time that happened to you? GHS is amazing, highly recommend them.
Response from GHS SecurityAug 19, 2018
Thank you so much, Mr. Fox, for being a valued customer of ours! We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at [email protected] or [email protected], and we will do whatever we can to assist. Thank you for the opportunity to serve & protect what matters most to you! Here to serve, Heather GHS Security

GHS SecurityReviews of ghssecurity.com

About GHS Security

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