Barbara T.
GHS Security service
My appointment was made 1 week ago For June 27th. With a window of 9-11. I called the company at10:45. Talked to someone at11:00 , was told the tech was an hour away. Tech arrived at 12:50 He lived 15 minutes from my home. Yet he was told to go to Danville Va fort, and come to me last. Came to my home , no mask, I asked why, he said his company did not require them to wear masks. I truly believe that since my home is in a predominantly black area, they could have cared less what time he got to my home. I have been a customer for two yrs, with three yrs to go, I don’t plan to stay another 3 yrs. the service today was horrible. Nothing against the tech, he had to do what the company said do
Response from GHS SecurityJun 30, 2020
We are sorry to hear you didn't have a great experience during your last service appointment. Any Technician not wearing a mask while mandated to do so goes against our standard of operations as we require all Field Operations personnel to follow the applicable guidelines in regards to Covid19 CDC prevention preparedness and protection. These guidelines include but not limited to wearing a face covering or face mask at all times, non-contact greeting, and social distancing. I understand our leadership team reached out to you immediately to address concerns brought forth and convey our sincerest apologies. Our technician appointments are scheduled in the order the are received and are not coordinated based on the location of our technicians personal residence. We do try our best to accommodate the drive times between appointments and communicate when our technicians are faced with unexpected delays. Your time is of value and we apologize if scheduling discrepancies were not properly communicated. Our team her has taken the necessary action to make sure this does not happen again. Best, GHS-Vio Team