GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
ghssecurity.com
Website
ghssecurity.com
Category
Home Improvements
Location
Woodland Hills, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: January 2023.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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GHS is better than other companies because of its people-field technicians, not the management. The techs, Anthony V. in particular, are the only people we see from GHS. His ability to communicate, listen, research, solve and express appreciation to the clients is refreshing. Anthony is a perfect example of what any company looks for, wants and strives for in order to increase its success in business. For, without the customers, which are GHS's #1 Asset, there is no business. Perhaps periodic calls should be made to customers to check on the system and services, and not assume all is well unless the customer calls.
JT
Jack T.
Not able to connect with tech
Not able to connect with tech. to evaluate how to speed up our doorbell contact to our iPhone. We see a large time when we receive a notification and our ability to view the front door camera.
Response from GHS SecurityApr 12, 2019
Jack,
Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize for any and all issues you’ve experienced with your system equipment, and will do whatever necessary in order to ensure whatever problems you’re experiencing are rectified.
I have located your account and expedited your request to receive more information on how to speed up your doorbell; notes on your account indicate that a representative from our Technical Support Department has called you to assist, but was unable to reach you and left a voicemail.
We are eager to bring you back to 100% customer satisfaction with the services we provide to you and your family. Please check your voicemail, call us back, and/or email me directly at [email protected] so that we can assist you. I hope to hear from you soon, and appreciate your patience as we work together to resolve the issues you’ve experienced.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there’s anything else that I can do for you while we work on a solution for you, please do not hesitate to reach out to me directly at [email protected].
Here to serve,
GHS Security
JA
Joann A.
Since we just got it installed its not…
Since we just got it installed its not fair to rate it yet. If it
Performs like they say i am sure we will be thrilled
AM
Amber
GHS is a good company
GHS is a good company. The customer service is light years ahead of their competitors. The recent service on my system was fantastic, but after having the recent service it made me realize the inadequacies of the initial installation of the system. I appreciate the work the technician did this visit to fix the laziness of the technician who installed the system. I would recommend GHS to anyone, but keep an eye on the work done at installation to make sure you are getting the most out of your system.
Response from GHS SecurityJan 21, 2019
Amber, Thank you so much for being a valued customer of GHS, and for taking the time to provide us with feedback of the services we provide you and your family. We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! [email protected]
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
LA
Larry
Not trouble free
Not trouble free or particularly user friendly, but it gets the job done,
MR
Mrsski73
We have had GHS since February 2018
We have had GHS since February 2018. The service is good, customer service when you can reach them is great. They have certain operational hours, so you don't have someone live to speak with 24/7 if there is a technical issue with equipment. However as far as being able to secure home and feel safe, they are great and response time is awesome.
DO
Doris
They are always responsive if my alarm…
They are always responsive if my alarm goes off. But I am curious why they never check with me when it shows my hall monitor is not working!
AP
Alan P.
customer service
Terrible customer service, very long hold times when calling for service and stuck with a system that continues to malfunction even after being repaired. Stay away from GHS
After initial issues with the company they seem to have finally resolved any issues I am having.
Response from GHS SecurityAug 16, 2018
Mr. Parness, thank you for being a valued customer of GHS. I apologize for any and all inconveniences you had with hold times and that your equipment was not working properly when you first had it installed.
Your review and your customer contact information was immediately forwarded to our Customer Care Specialist Team, who has contacted you to have your equipment fixed, answer any & all questions you have, and apologize for the long hold times and the frustration you've experienced. On behalf of our entire team, please accept our personal apologies for the inconvenience and frustration we have caused you. We value you as a customer, and will do whatever we can to ensure your complete satisfaction with our services & your equipment; not just now, but in the future as well.
Should you need anything further, or should any other issues come up, please feel free to contact me directly so that I can assist - you can reach me via email at [email protected]
Thank you for your patience as we work together to remedy the issues you've had, and thank you for the opportunity to serve & protect what matters most to you.
Here to serve,
Heather S.
GHS Security
