GHS SecurityGHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingHome Improvements · San Ramon, California
Excellent
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Home Improvements · El Cajon, California
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Home Improvements · COMPTON, California
Excellent
Showing 11 reviews with 2 stars · Clear filters
Paula R.
3 doors have no alarm system connected to them. And I really can't afford your service anymore. going to have to Quit. Paula Reed 216 Royal Drive Converse, TX 78109 (210) 251-0851
Response from GHS SecurityApr 29, 2020
Hello Ms. Reed, An account specialist will be following up with you by the end of day today. We look forward to assisting you with these concerns.
Jeffrey H.
I have been a customer for two years. In general, the technology works. They used the video app xmeye, which was not integrated into the security system app and every time I saw the Chinese characters in the app I wondered if the app was adding malware to my phone. The work they did on the installation was poor. They damaged my windows installing the sensors - over drilled the holes and sensors were too long so looks like terrible. I decided to cancel my subscription and they told me I have to send in a letter telling them that I was canceling the service which I did. They told me that April was the last month and continued billing. After calling them they refunded the overbilling and canceled my subscription two weeks early. Not going to bother calling them back.
Response from GHS SecurityMay 21, 2019
Jeff, I want you to know we value your patronage and appreciate the opportunity we've had to serve you. I was able to locate your account, and see that an account specialist has contacted you to resolve the issues described in this review; it appears that your issues have been resolved and your are satisfied with the solution we've provided. I apologize for any frustration or inconvenience you experienced throughout this process, and sincerely hope that the resolution we have provided you is satisfactory. If there is anything else we can do to assist you, please let us know by emailing [email protected], and we would be more than happy to help. Thank you for the opportunity to serve you, GHS Security
JNC
I’ll will make a review once my systems is fully installed and running properly.
Rob
The salesmen told me it would cost nothing because he was just switching out equipment because they bought out ADT. Which I do not believe is true. Then when installation is completed the phone verification lady explains its a 60 month agreement. I told the salesman I wanted to cancel and to remove the equipment and he tried to charge me $200.00, which made me laugh. I believe he was a sub contractor. I do not like people who say one thing and then try to change the terms after the fact. I Would never recommend this company.
Response from GHS SecurityFeb 5, 2019
Rob, I sincerely apologize for your frustration, and for any and all miscommunication you received from the sales rep you encountered. I have escalated and forwarded your account issues to a Manager in our Customer Care Department, who should be reaching out to you directly to assist and resolve any/all issues as soon as possible. At GHS, we do not condone or train our employees to conduct themselves in an untruthful manner; we will investigate any issues found and take action where necessary. If you do not hear back from someone within the next 24-48 hours, please contact me directly and I will do all I can to assist - [email protected]. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you. Here to serve, GHS Security
Donnie
I have had nothing but problems with this alarm system
Response from GHS SecurityJan 21, 2019
Donnie, I sincerely apologize that you have experienced problems with your system, and appreciate you taking the time to provide us with this feedback. We were able to locate your account, and notes indicate that you have received a follow up technician service visit to ensure all is working according to your satisfaction. If that is not the case, please let me know and I will do all I can to assist - [email protected]. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. Here to serve, GHS Security
Wheel
Panel tamper does not clear and after notifying GHS through the issue has not been resolved
Response from GHS SecurityOct 11, 2018
Tramonika, I sincerely apologize that you experienced equipment issues with your system, and appreciate you taking the time to provide us with this feedback. I was able to locate your account in our CRM, and notes on your account indicate that sent out a technician to resolve the issue and that everything is now working properly. If this is not the case, please contact me directly and I will do all I can to assist - [email protected]. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. Here to serve, GHS Security
Louis
When they made my installation they just installed sensors on the garage door, front door and living room and when I ask for the sensors on the windows they just answer, "those ones are not necessary " and they didn't install it.
Response from GHS SecurityDec 3, 2018
Louis, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I apologize that you feel the response you received regarding installing window sensors was not to your satisfaction; I ensure you we will do whatever we can to remedy any inconvenience you've experienced. I was able to locate your account and escalated your issues to our Retention & Customer Care Team, who will be personally reaching out to you to do whatever it takes to ensure you’re 100% satisfaction as a loyal and valued GHS Customer. In the interim, if there is anything I can do to assist and expedite this process please do not hesitate to let me know! I can be reached directly via email, 24/7, at [email protected] – please let me know if there is anything I can do to assist you. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours. Here to serve, Heather S. GHS Security
Kuresa
The system does not work if the power goes out. 24 hr (maybe) is not long enough time. For that alone I'll be switching ASAP. I also only wanted to test it out but got ropped into a 5 year contract. Not happy! Not to mention the batteries always go out. Then the GHS guy that showed up to my house unannounced at night and freaked my roommate out. YUP I'M DONE!