GHS SecurityReviews of ghssecurity.com

I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over the phone but automatically renewing contracts because it was in the “fine print”. I sent the certified letter and told them to eat the balanced owed. I received another request for payment. I contacted AZ state attorney general and filed a complaint. That was in July 2022 and I have not received another correspondence from the company. I urge you file a complaint if are still not able to resolve your issue with this scam. The state attorney’s office was quick to respond and followed up with me after they had attempted to contact the office with no avail.

I sent a cancellation hand written letter to their company on behalf of my mother inlaw also the signatory but this company still continues to charge us monthly for the service that we dont even use or cannot access because we already have an ADT system at our house. Ripoff company.

This is by far the worst experience ever with this company. Lied to about the length of the contract. Do your research and read all reviews on other review sites about how many years your contract will end up being and about how you will have the hardest time canceling the contract after the time period is up!!! They get you stuck and if you ever try to cancel before the years they keep adding to your contract, you'll have to pay all the years in advance to cancel the contract. They get you stuck with them. It's a scam they work by to keep robbing you. Terrible!!!

One star because I can't go lower. It use to be GHS Security but know it goes by VIO. I wrote a review a few months ago about being locked into another year without even being asked. I was then told that I could cancel in December so here we are December 1st and called to cancel only to be told that I still had three months. As you can imagine, I lost my cool and was very angry. I am so ready to be rid of this company. The battery operated cameras stopped working after the second charge. I have been paying for a service that I have not been able to use for three years!! The person who I spoke to said he would email me and that I could then respond to the email to write a statement as to why I want to cancel my service... It has been an hour and I have not received anything... Will I ever be able to cancel?

Worse company to have. Employees have an attitude and are rude, they don't inform you about your renewal and overcharge you if you want to cancel. Not a good company to work with there service is not good.

This company charges you to monitor your system. Mine was not even monitored. An unknown person attempted to steal a tire off of my car parked in my driveway. When I went to review the footage, I found that there was only a live view on the app. While I was looking at my camera feeds I noticed that the app said my system was offline. I went to check the panel, and the panel showed no errors. I called in for tech support, and was told I would receive a call back. I never received the call. Any voicemail I get on my cell phone is through Google Voice and there is a transcription of the voice mail. I do this so no matter where I am, or whether I am with or without service, I will know if someone called or left a VM. I ended up switching alarm companies. The Alarm system was completely removed and taken off-line. There was not a single call from GHS/Vio for over a week. I called in again, and asked when the last call home event from my panel had taken place. The technical support rep seemed confused about what I was asking. I asked again in a more simple and straight forward way, "When was the last time that the monitoring service received any signal from the alarm system that I am paying to be monitored?" He could not provide an answer. I confirmed with him that if a sensor is tampered with, that there should be a monitoring alert sent to the monitoring service. I then said I want to cancel my service since they were not meeting their contractual obligation of monitoring my system. At this point he tried to tell me that he would have a tech come out and fix the system. I refused. I restated that there was supposed to be a tech come to fix previous issues and that I never received a call, and restated that the alarm had been removed. He then started to argue with me telling me that a tech did call me. I asked for the date and time. I then checked my Google Voice history and there was no record of any call. I relayed this information to him and again stated that I wanted to cancel my service. I was then transferred to a "Retention Specialist". This "Retention Specialist" was the rudest person I have ever spoken to. Once he realized that I was not going to accept any "Deal" to keep my service his tone changed. He told me I will have to pay off the remaining contract. I asked for what. I again stated that they had failed to meet their contractual obligation of monitoring my system and that they couldn't even tell me when the last time they actually were monitoring the system. I told him I wanted to speak to a supervisor. He put me on hold, and when he finally came back, I was told that a supervisor was not available, and that one would call me within 72 hours. Not surprisingly, the call never came. Fast forward to the 1st and I have a charge to my bank account for GHS monitoring. I have tried to call in several times, and I am on hold forever and do not get an answer. It makes me wonder if they have my number on a list to not answer. I have tried to log on to alarm.com to stop my auto payment. My password does not work and the forgot password link does not send an email to reset the password. I had to call my bank and pay them a fee to issue a stop payment. These types of deceptive business practices should have legal consequences. I will be retaining legal representation if they come after me for cancelling my auto pay with a stop-pay through my bank.

"BUYER BEWARE""AVOID AVOID AVOID DO NOT sign up with this company..We were contacted concerning an upgrade on the system was due and my husband thought it was our previous company after installation of their system again the tech said your upgrade was installed..we recieved a bill from GHS..now known as Vio.. I then contacted the company and they REFUSED to cancel saying I signed a contract but when I asked for them to send me this so called contract I supposedly signed, they tell me they will do that but nothing has ever showed up, I then received an email trying to get me to e-sign the documents which I have refused to sign..I have tried numerous different times to get this crappy service canceled and I am always given the run around..Their equipment is nothing more than junk, cameras never worked but for a day after Techs come out several times then want to charge $75 to $100 a month for junk..Cant wait to be out from under this company..am seeking legal council on this matter as I type this review

I do not recommend this company for security, we were locked in for five years paying $55+ a month and couldn’t wait to be done with this contract. We would have cancelled quickly but couldn’t afford the up front pay in full- full contract amount as a lot happens in 5 years, especially with the pandemic and then personal family matters- during which we did not even know they rebranded and did not receive any notifications (checked our email multiple times and spam/junk folders) like most companies do along with a physical letter or email of services coming to a close not an auto renewal. When I called Sunday I was told billing was closed and could have a call back (which never happened) so I called Monday and was disconnected twice then on the third attempt I finally spoke with a representative who stated they can cancel and would have to pay in full the remainder auto renewal contract of $600+ but before that can even take place I would need to send a letter of cancellation, even though the call is recorded and I stated wanting to cancel which should be sufficient like most all companies, they also do not accept any email cancellations, only a physical letter of cancellation is required to even get the ball rolling and then I’m sure they take that full amount via auto pay quick without you knowing. I’ll be sending it to follow through to get this going as I want to be over this nightmare company and curse the day we even signed up and just went with another well known company, not this at the time local company-as we wanted to support a community company which now we never will never do moving forward without going through a complicated contract with a fine tooth comb, cause the hits just keep coming if you sign up as you can see the reviews more and more. Would not recommend this alarm company, unless you want to stay locked into a never ending saga, lack of communication via email of any changes or mailed notifications by a company, and having a cancellation process be the most inconvenient for a customer; no options on the app or email to cancel. Mistakes were made by us so please keep scrolling for a better home security company and read the fine print!!!! Will send my letter and I’m sure there will be something new of “did not receive the cancellation letter” just to keep it going- so just in case I will send multiple letters and follow up and sure to be disconnected a few times again before I get someone to just get this over and done with.