Blanca C.
Excellent service from Ross!!!
Excellent service from Ross!!!

GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingHome Improvements · San Ramon, California
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160 approved reviews, newest moderated first
Blanca C.
Excellent service from Ross!!!
JNC
I’ll will make a review once my systems is fully installed and running properly.
Alejandra M.
The deserve less than a star. When they went into our home, the made us a good offer, we liked it and accept it. When the tech went to install the esquipment, was a whole different story. He said he wouldn’t be able to connect the sky door bell with the panel, that we needed another panel, blah blah blah. Couple of months later, the door bell stoped working, the tech went and install another door bell. I asked if we could ge that connected to the panel. He said I needed another panel and that it would be an extra charge. I understood and called to see what would be the extra cost. Well, they said no, the new door bell was not compatlabe with their equipment and that I nenes to go back to the previous door bell; and that if I wanted the door bell the be able see they the panel it was 300 dlls more. So the tech said one thing and the call center said another. They just don’t help you. I just want to save enough linty to cancel the contract. Oh, and I just found out their mobile app is not longer in the App Store.
Response from GHS SecurityFeb 15, 2019
Alejandra, Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize that you have experienced issues getting your equipment to work properly, as well as any and all miscommunication from the GHS representatives you have encountered. Please accept our most sincere apologies for any inconvenience or frustration we have caused you. We are fervently working to accommodate your requests and resolve any and all issues you have faced; I have located your account and escalated these issues to a Division Manager, who will be contacting you directly to assist you with resolution. Thank you for your ongoing patience as we work together to ensure your 100% satisfaction as a customer. You should be hearing from us within 24-48 hours with an update; if for some reason you do not hear back, please feel free to contact me directly and I will do all I can to assist - [email protected]. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you. Here to serve, GHS Security
Cynthia R.
Not enough information on how things work, but quick to fix issues. Still have no signs?
Response from GHS SecurityFeb 12, 2019
Cynthia, thank you for taking the time to provide us feedback in the form of this review; we appreciate your time, patience, and thank you for being a valued customer of GHS! I received an update from our Customer Care department that you were called to discuss the issues at hand, that all was resolved, and that yard signs and stickers are on currently in the mail to you. Please let me know if the above is incorrect, or if you need anything else! I can be reached directly at [email protected] Thank you for the opportunity to serve you, and for being a valued customer of GHS Security. Here to serve, GHS Security
Carla C.
GHS Interactive Security reinstalled their system in my home today. For the equipment that was installed the tech was knowledgeable, very professional, kind and courteous. Having had the service 2 years ago I had some previous experience and knowledge of how the system worked. It was the equipment, the control panel that I need additional instruction on using. It is my hope that I am able to earn enough credit going forward to replace pieces of equipment that I can no longer use due to the fact that they are no longer compatible with the control panel.
Response from GHS SecurityFeb 18, 2019
Carla, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this review! We are grateful for the opportunity to serve & protect what matters most, to you, and sincerely appreciate your positive online feedback. Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at [email protected]. Thank you for the opportunity to serve you! Here to serve, GHS Security
Joann A.
Since we just got it installed its not fair to rate it yet. If it Performs like they say i am sure we will be thrilled
Rose P.
I am A new client and I am very satisfied with the service, from the sales rep, installer to the false alert responses, in which I do apologize (^_^).
Response from GHS SecurityFeb 12, 2019
Rose, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this online review! We are grateful for the opportunity to serve & protect what matters most, to you. And - do not worry one bit about the false alerts! If there's anything we can do to better advise you on how to use the system and avoid false alarms, just let us know and we will do all we can to assist. Should you need any assistance either now, or in the future, please do not hesitate to let us know - I can be reached directly at [email protected]. Thank you for the opportunity to serve you! Here to serve, GHS Security
Lizzy
So glad we chose GHS! Courteous, friendly, helpful-Loving our switch to GHS, and our new security system. I feel so much safer knowing I can keep an eye on my home and family when away!
Response from GHS SecurityFeb 12, 2019
Lizzy, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this review! We are grateful for the opportunity to serve & protect what matters most, to you, and sincerely appreciate your positive online feedback. Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at [email protected]. Thank you for the opportunity to serve you! Here to serve, GHS Security