GhostBedReviews of ghostbed.com

Response from GhostBedOct 9, 2026

Hi Todd, Thank you for your fantastic 5-star review! We're delighted to hear that you're happy with both your GhostBed product and the support you received from our team. Delivering a great product backed by exceptional customer service is exactly what we strive for every day. We truly appreciate your business and your taking the time to share your experience. Thank you for being part of the GhostBed family! Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 8, 2026

Hi Gary, Thank you for sharing your experience. We're glad to hear you enjoyed your mattress during the first couple of years, although we're sorry to learn that its comfort and feel have changed over time. We'd welcome the opportunity to look into this further. Please contact our Customer Service team at [email protected] with your mattress order number or the name and email address associated with the original purchase so we can locate your purchase history and review your concerns. We appreciate your feedback and the opportunity to help. The GhostBed Team

Response from GhostBedOct 8, 2026

Hi Travis, Thank you for the fantastic 5-star review! We're thrilled to hear that you found your GhostBed product simply amazing. That's exactly the experience we want for every customer! We truly appreciate your support and thank you for choosing GhostBed. The GhostBed Team

Response from GhostBedOct 7, 2026

Hi Curtis, My name is Dennis Manning, and I'm the Senior Director of Customer Experience at GhostBed. I came across your recent Trustpilot review and wanted to reach out personally. I was glad to hear that the mattress was great for the first few months, but I'm concerned by what you're experiencing now—particularly that it doesn't seem to be returning to its original shape, the material around the mattress has become loose or baggy, and the mattress is feeling considerably softer than when you first received it. I'd like my team to take a closer look rather than simply leave you with that experience. When you have a moment, would you please reply with your GhostBed order number or the email address used for the purchase? If possible, a few photos showing the areas you're concerned about would also be helpful. Once I have that information, we'll review everything and determine the appropriate next step. Thank you for giving us the opportunity to look into this, Curtis. I appreciate the feedback and hope we can get some answers for you. Warm regards, Dennis J. Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 7, 2026

Hi Kurt, My name is Dennis Manning, Senior Director of Customer Experience at GhostBed. I came across your Trustpilot review and wanted to reach out personally to say thank you. I was especially pleased to read that our Customer Service team exceeded your expectations. We work hard to make sure the experience surrounding the product is every bit as important as the product itself, so feedback like yours means a great deal to our team. I hope you're enjoying your Venus Hybrid Twin XL, and I'll be sure to share your comments with our Customer Experience team. Thank you for choosing GhostBed, Kurt, and for taking the time to recognize the people who helped you along the way. Warm regards, Dennis J. Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 7, 2026

Hi Cade, My name is Dennis Manning, Senior Director of Customer Experience at GhostBed. I came across your recent Trustpilot review and wanted to reach out personally. Thank you for taking the time to share your experience after owning your GhostBed products for several years. Long-term feedback like yours is particularly helpful to us. I noted your comments about the mattress being considerably firmer than you expected and ultimately adding memory foam layers to get the comfort you wanted. I also saw your comments regarding the frame and the adjustments you made to reinforce the legs. While I don't see any recent communication with our Customer Experience team, I didn't want to assume that meant there was nothing we could assist with. If there is an unresolved concern with your mattress, frame, or any of your GhostBed products, please reply to me directly. I'd be happy to have our team take a look and determine whether there is anything we can do to help. Either way, Cade, thank you for being a GhostBed customer and for giving us candid feedback about your experience. Warm regards, Dennis J. Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 5, 2026

Thank you so much for the great review! We’re thrilled to hear everything was as advertised and that you were happy with the product, service, and delivery timing. We truly appreciate you choosing GhostBed and hope you enjoy many great nights of sleep ahead! – The GhostBed Team

Response from GhostBedOct 2, 2026

Hi Bruce, Thank you for the 5-star review! We love hearing that our team was able to track down your family member’s previous order, help you find the same bed, and make the entire process easy — with a great price, too. We truly appreciate you choosing GhostBed and welcoming another member of the family to better sleep! Sleep well, The GhostBed Team