Odie Pet InsuranceReviews of getodie.com

This is possibly the worst pet insurance I have had, and the worst part is I didn't choose it. I chose a company called ManyPets which had a higher cost plan with a $250 deductible and then 100% coverage with no limits. After a year that plan went away and I was moved automatically to an 80% plan which is a bait and switch because I would not have gone with them when I could have gotten 90% coverage elsewhere. Then they sell out to Odie and what a nightmare that has been but I am stuck because I have an older dog with preexisting conditions. They regularly take 6+ weeks to review claims and now apparently when I had a plan with no annual limit, I apparently have one. Of course it took them 7 weeks and me constantly following up to find this out. I am stuck but please let this be a warning to others to steer clear.

I was transferred to ODIE insurance from MANY PETS this summer. I did not choose them. I submitted my claims on September 9, 2025, which are ongoing followups with my dogs cardiologist and was covered by MANY PETS. It is now November 4 and I still haven't received payment on these claims... almost three months later. I have notified them twice via email, made sure all my dogs records were submitted and tried to call today to be met by a recording stating that if I have contacted them prior to the phone call that the claims wouldn't be handled any faster and if I left a message it would take up to three days for a response. I understand they could be overwhelmed by these new policies, but it is their responsibility to get the help they need to take care of these outstanding claims. Odie should have been more vigilant and prepared to take on new claims from another insurance company.

It's been quite a long and frustrating experience. I had submitted the claim on end of September. After couple of weeks I got an email to send over the medical history of my pet. I did and since then it's been, "We will respond within 7 to 10 business days" and unfortunately several 7 to 10 business days have gone by and NO UPDATES on my claim status! I have emailed them couple of times but the responses are with the same cliched excuses. The last email I had received from them on October 23(after multiple follow up emails), clearly stated that we can expect an update in 7-10 business days, but NOTHING so far!

Odie is the worst insurance I’ve ever had. We had a claim for my dog max on July 31st. He had all his up to date medical records submitted when we signed up. But they kept delaying the claim until oct 3rd when they finally approved it. I’ve been waiting on payment since Oct 3rd and it’s now Oct 29th and every time I ask they say “it’s pending give it 5-7 business days”. I’ve been giving it 5-7 business days since Oct 3rd and they still won’t respond. Terrible customer service, terrible claims processing times, over all awful experience. Stay away.

Several claims denied after harping on them that they weren’t even in review. Then suddenly after a phone call nearly a dozen claims denied. Former manypets covered all issues. We have communications with this Odie branding as well indicating nothing will not change. Is there inquiries for a class action lawsuit?

***UPDATE*** After a bit of back and forth, and actually speaking with the CEO via Linked In, they have actually reversed and reimbursed all of my golden’s denied claims. There is some good in this company… you just need to press for it. Stay away from this company. I was transferred to them after ManyPets closed down. It’s the same underwriter, but now Odie is the administrator. DO NOT USE THEM. They denied all claims for my golden’s MCT removal and chemo treatment. These people do not understand what “pre-existing” is and MCTs are typically removed and cured. I even have a letter from our Oncologist stating this to them (you know… someone that ACTUALLY knows what she’s talking about.). They’re terrible at communicating, they’re essentially a bunch of idiots attempting to act like an insurance company, and they have no idea what they’re doing. SCAM SCAM SCAM

So sloooowww with processing claims. It's a joke. Their website says claims will be processed within 15 business days. I'm waiting on three claims right now, two which have been submitted over a month ago. Tried emailing twice, got a response about them being expedited then heard nothing back after I responded. (They have not been expedited by the way) Called twice, leaving a message on one of them. No response. Their customer service is terrible.

This company continues to be the worst company on the face of the planet. I’ve tried cancelling in any which way, emailed, called, tried through customer portal. Also, whenever I call it says to leave a message and someone will contact me in a couple of days. I’m still receiving emails about updating the payment for both of my cats because that was the only way to stop them from charging me since trying to cancel the right way doesn’t work with this company