Julie H.
If I could give negative stars I would
If I could give negative stars I would. I set up a home appointment for my elderly father. This company was quick to take my money, but as to service they are HORRIBLE! First, less than 24-hour before the appointment Getlabs advises that they do not have a copy of the lab orders. I inquired if they cannot get them from Quest, since I booked their services through Quest's website and they advised they could not because of HIPA laws. I reset the appointment and got them the lab referral, then Getlabs start sending emails that they need copies of the insurance card. I got them that, and then they wanted a copy of the back of the card which I don't have. The full insurance information is on the lab referral, but apparently that is not good enough for them. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!
Response from GetlabsMar 3, 2025
We’d love the opportunity to connect and address your concerns. However, we were unable to locate an appointment under the name provided. If you could share more details, we’d be happy to look into this further and reach out directly.


