GetlabsReviews of getlabs.com

Response from GetlabsOct 14, 2026

We’re sorry to hear about your experience and understand how frustrating it is when an appointment is canceled unexpectedly. I’ve reached out to request your appointment details so I can look into what happened and contact you directly to work toward a resolution. We take this feedback seriously and appreciate the opportunity to address your concerns.

Response from GetlabsOct 13, 2026

We’re sorry for the frustration you’ve experienced and understand how difficult this process has been. I’ve requested additional information so I can locate your account and reach out to you directly to help resolve this as quickly as possible. We appreciate the opportunity to look into this and make things right.

Response from GetlabsOct 13, 2026

We sincerely apologize for the frustration and inconvenience this caused, especially given the preparation required for your blood draw and the time constraints with your insurance coverage. This is not the experience we want for our patients. We are looking into what happened and taking steps to help prevent similar situations from occurring in the future. Thank you for taking the time to share your feedback.

Response from GetlabsOct 6, 2026

We’re sorry to hear about your experience and understand your frustration. We have reached out to you directly to gather more information so we can look into what happened and properly address your concerns. Once we hear back from you, we will follow up to ensure this is reviewed and resolved appropriately.

Response from GetlabsSep 19, 2026

We’re very sorry for the communication issues and the frustration this caused. We understand how disappointing it is to set aside your morning and have no one arrive or provide timely notice that the appointment was canceled. This is being addressed with our team, as this is not the experience we want for our patients. We have also issued a full refund and provided a complimentary appointment. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Response from GetlabsSep 19, 2026

We’re very sorry to hear about your experience and apologize for the frustration and lack of communication you encountered. We take this feedback seriously, and your experience is being reviewed and addressed with our team. We also confirmed that your refund has been processed. We appreciate you bringing this to our attention and are sorry we did not provide the level of service you expected.

Response from GetlabsSep 17, 2026

We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we’d like the opportunity to look into what happened. We’ve requested additional information so we can locate your appointment and review the details. Once we hear back from you, we’ll follow up as soon as possible.