Get Selene Reviews | Read Customer Reviews of get-selene.com

Get Selene Reviews | Read Customer Reviews of get-selene.com

Get Selene reviews

1,047 approved reviews, newest moderated first

Oreo
Aug 9, 2026
We received our dog fountain damaged
We received our dog fountain damaged. I took a few photos, and sent them in. They sent me a replacement bowl immediately, no hassle no questions. They emailed me to let me know it was on it way. Nuka loves her fountain, and I have peace of mind there is no slim bacteria. I just ordered a bunch of filters. My dog means the world to me and I want her to be healthy and have the best life she can. Thank you for the great customer service and a product I am counting on to help keep my dog healthy and well hydrated. The fountain is one of the best I have seen, the materials are top grade with two filters, the pump has worked perfect and has a life time guarantee, we couldn't be happier.
Response from Get SeleneAug 11, 2026
Hi Oreo, Thank you so much for sharing this, and we’re really glad we were able to make things right for you quickly. We’re sorry that your fountain arrived damaged in the first place, but we’re happy to hear that the replacement bowl got to you without any hassle and that Nuka is enjoying her fountain! 🐾 It means a lot to hear that you feel confident in the quality of the fountain and that the pump has been working perfectly. We also truly appreciate your kind words about our customer service. We know how much our pets mean to us, so hearing that Selene gives you a little more peace of mind about Nuka’s hydration means a lot to our team. Thank you again for trusting Selene and for taking the time to share your experience. Give Nuka some extra love from all of us! ❤️ -The Selene Team
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Craig
Aug 9, 2026
It is everything they say it is
It is everything they say it is! Simple and easy to clean. High quality materials My dogs and cats love it as much as I do
Response from Get SeleneAug 11, 2026
Hi Craig, Thank you so much for taking the time to share this! We’re really happy to hear that you’re loving the Selene Fountain and that it’s been easy to clean and feels like a high-quality addition to your home. And most importantly, we love hearing that your dogs and cats are enjoying it too! Knowing they’re happily drinking from their fountain is exactly what we hope for. 🐾💧 Thanks again for choosing Selene and for your kind words. We truly appreciate your support! -The Selene Team
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Thomas P.
Aug 8, 2026
My two small pups love their new water…
My two small pups love their new water supply; however, nothing will ever replace the toilet for my Pitbull. The device is a wonderful way to keep fresh running water always available. Thanks.
Response from Get SeleneAug 9, 2026
Hi Thomas, We’re so glad your two little pups are loving their new Selene fountain! 🐾💧 As for your Pitbull... we may have met our match with the toilet! 😂 Some pups just have very specific preferences! We’re happy to know the fountain is keeping fresh, flowing water available for your pups and making things a little easier for you. Thank you for choosing Selene and for sharing such a fun review! -The Selene Team
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Toby
Aug 8, 2026
Both of our dogs love their new dog…
Both of our dogs love their new dog bowl. It is just the right height for them to drink from and the device is easy to set up and to replenish water, Cleaning and replacing the filter is easy too. A really first-class product.
Response from Get SeleneAug 9, 2026
Hi Toby, We’re so happy to hear that both of your dogs are loving their new Selene fountain! 🐾 It’s great to know the height is just right for them and that you’re finding everything easy to manage, from setup and refilling to cleaning and changing the filter. Thank you for calling Selene a first-class product and for taking the time to share your experience. We truly appreciate your support and hope your pups continue enjoying their fresh water every day! -The Selene Team
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DCF
Aug 8, 2026
Drinks water all the time now!
Our Golden now drinks all of the time. The water must taste a lot better and he loves water coming from the spout. We’ve had it for a month and recharged once.
Response from Get SeleneAug 9, 2026
Hi DCF, We love hearing that your Golden has become such a big fan of the Selene fountain! 🐾💧 It’s wonderful to know he’s drinking more regularly and enjoying the water from the spout. And only needing to recharge it once in a month is a pretty great bonus too! Thank you for choosing Selene and for sharing your experience with us. We’re so happy to know your Golden is enjoying his fresh, flowing water! -The Selene Team
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Cathy Manley C.
Aug 8, 2026
My cat would only drink from the…
My cat would only drink from the running faucet. Well that got old. This Selene is wonderful.
Response from Get SeleneAug 9, 2026
Hi Cathy, Sounds like your cat finally found a fountain that can keep up with those running-water preferences! 😸💧 We're so happy to hear that Selene has been a wonderful solution and that you no longer have to keep the faucet running just to keep your kitty happy. Thank you for choosing Selene and for sharing your experience with us. We truly appreciate your support and hope your little faucet-lover continues enjoying every fresh sip! -The Selene Team
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Dorothea P.
Aug 7, 2026
The first day he kind of shied away…
The first day he kind of shied away from it. But has been drinking out of it. Had to refill after a few days
Response from Get SeleneAug 9, 2026
Hi Dorothea, We're so glad to hear that your pup gave the Selene fountain a little time to get comfortable and is now happily drinking from it! 🐾 It's wonderful to know he's enjoying the fountain and making good use of the fresh water. Thank you for choosing Selene and for sharing your experience with us. We truly appreciate your support and hope your pup continues enjoying every sip! -The Selene Team
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Sparrow I.
Aug 7, 2026
Customer service was responsive, bit and bobs
Customer service was responsive and pleasant. Shipping was a bit slow but they may not be a "them" issue but an "ours". The instructions were a bit weird and was surprised they didn't have an instructional video on tiktok or youtube. But again, customer service saved the day and was responsive. If I had a really downer, it was that the automatic delivery wasn't just for filters but also included items I didn't want. It may have been in their explanation of monthly charging but I honestly don't remember that part. I just thought it was filters. And filters... wish they lasted longer but this could be a "my" water issue and not their filters. Peace all.
Response from Get SeleneAug 9, 2026
Hi Sparrow, We really appreciate you taking the time to share such an honest and thoughtful review! We're especially glad to hear that our customer service team was able to be there when you needed help. That's exactly the kind of experience we want every pet parent to have, even when there are a few bumps along the way. Your feedback about the instructions and having a more accessible setup video is a great point. We'll definitely keep that in mind as we continue improving the experience for our customers. We also understand your confusion around the automatic delivery. We know subscription details can sometimes be easy to overlook, so we appreciate you sharing your perspective. Our subscription is never a forever commitment, and customers can cancel anytime before their next subscription order is generated. We hope that helps provide some clarity. As for filter life, water quality and how frequently the fountain is used can affect how long a filter lasts, so we appreciate you mentioning that as well. Thank you again for your feedback, Sparrow. We're happy to know that despite the little hiccups, our team was able to make your experience a positive one overall. Peace to you and your furry family! 🐾 -The Selene Team
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