Get SeleneReviews of get-selene.com

Response from Get SeleneAug 12, 2026

Hi Warren, we’re really sorry to hear about your experience. We completely understand how frustrating it must be to see a delivery marked as received when you still haven’t received your fountain or supplies, especially when you’ve been trying to get help. We want to reassure you that Selene is a legitimate company, and we take concerns like this seriously. We’d really like the opportunity to look into what happened with your order and make this right. Please email us directly at [email protected] and our support team will prioritize your case and take a closer look at the delivery and order details. We appreciate you bringing this to our attention, and we’re sorry we haven’t provided the experience you expected. -The Selene Team

Response from Get SeleneAug 12, 2026

Thank you so much, Patricia! We’re so happy to hear that your pup loves her Selene fountain. ❤️ It’s always wonderful to know that something as simple as having fresh, flowing water has made such a positive difference for her. Thank you for recommending Selene and for sharing your experience with us. We really appreciate it! -The Selene Team

Response from Get SeleneAug 12, 2026

Thank you so much, David! We absolutely love hearing that all five of your dogs are enjoying their Selene fountain, especially with such a variety of personalities and breeds! 🐶❤️ It sounds like they’ve definitely chosen their favorite water spot. And filling the 7L bowl five times a day is amazing. We’re so happy to hear they’re drinking more water while you’re also enjoying how quiet and clean the fountain is. Thank you for sharing your experience with us. It truly means a lot! -The Selene Team

Response from Get SeleneAug 11, 2026

Hi James, Thank you so much for the kind words! We’re really happy to hear that your dog and cats are all enjoying the Selene Fountain. 🐶🐱💧 It’s also great to hear that you had a smooth experience with our service and shipping, and that cleaning the fountain has been easy for you. We know how important it is to have something that fits easily into your everyday routine. Thanks again for choosing Selene and for taking the time to share your experience. We really appreciate it! -The Selene Team

Response from Get SeleneAug 11, 2026

Hi Dee, Thank you for taking the time to share such a detailed review, and for trusting Selene with so many of your pets! Three fountains, and it sounds like you’ve got quite the Selene family now. 🐾❤️ We’re especially happy to hear that your dogs and cats are drinking more water. That’s exactly what we want for them. We also really appreciate your honest feedback about the filters. We completely understand that the ongoing cost can add up, especially when you have multiple fountains and several pets using them. Your suggestion about having more filter specials instead of relying on a subscription is genuinely helpful, and we’ll make sure that feedback gets passed along to our team. It’s also great to hear that you’ve had good experiences when reaching out to us. We always want our customers to feel like there’s a real person on the other side when they need help. Thank you again for choosing Selene for your family, and for giving us feedback that helps us improve. Give all those furry Selene users some love from us! 🐶🐱 -The Selene Team

Response from Get SeleneAug 11, 2026

Hi Clint, Thank you so much for sharing this! We’re so happy to hear your baby loves the Selene Fountain and, most importantly, is drinking more water than before. That’s exactly the kind of feedback we love hearing from fellow pet parents. 🐾💧 It means a lot to know that Selene has become part of her daily routine. Thank you for choosing Selene and for taking the time to leave us a review! -The Selene Team

Response from Get SeleneAug 11, 2026

Hi Lisa, Thank you for sharing your experience! We’re glad you went with the larger fountain for your three dogs. It’s always fun to hear how differently each pup reacts to something new. 😊 We’re happy one of them took to it right away, and we hope the other two are feeling more comfortable with it now. Sometimes it just takes a little time for our pups to trust a new sound, movement, or setup. We really appreciate you giving Selene a try and taking the time to leave a review. We hope all three of your pups are enjoying their fountain! -The Selene Team

Response from Get SeleneAug 11, 2026

Hi Wendy, Thank you for taking the time to leave such an honest and detailed review. We really appreciate you sharing both the good and the not-so-good parts of your experience. We’re sorry the delivery took longer than expected when you ordered directly from Selene. We completely understand how frustrating it can be to wait for something you’re excited to use, and we appreciate your patience. That said, we’re so happy to hear the fountain has been working well for your four dogs! A 50% increase in their water intake is wonderful to hear, especially with four pups sharing the fountain. We also love that you mentioned how quiet it is and that the light gives you a heads-up when the water is getting low. Thank you as well for being so honest about the fact that you’ve only had it for about four weeks. We completely understand wanting to see how a product holds up over time before giving it a stronger endorsement. We hope the Selene continues to serve your whole crew well for a long time to come! And four dogs using one fountain? That’s definitely putting it to the test! 😂🐾 Thanks again for giving Selene a try and for sharing your experience with us. -The Selene Team