Get SeleneReviews of get-selene.com

Response from Get SeleneSep 10, 2026

Thank you for sharing this, Sandra! We’re so happy to hear that Buddy quickly got used to his Selene fountain and is enjoying it. 🐶❤️ We’d be happy to look into the additional fountain charge and your request for a credit. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the charge and help get this properly addressed. Thank you for bringing this to our attention, Sandra. We look forward to getting this sorted for you. -The Selene Team

Response from Get SeleneSep 10, 2026

Thank you so much, Robert! We’re thrilled to hear that the Selene fountain has made such a difference for you and your slobber monster! 🐶❤️ It’s great to hear that the circulating water and filtration are helping you keep his water cleaner for longer, while the automatic shutoff gives you some extra peace of mind when the water level gets low. And we love that he enjoys drinking straight from the faucet! 😊 Thank you for choosing Selene and for sharing such a detailed review. We’re so happy you and your fur buddy are enjoying the fountain! -The Selene Team

Response from Get SeleneSep 10, 2026

Hi Jaime, we understand how concerning it can be to see your tracking remain at “label created,” especially after placing a nearly $200 order. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team look into the shipment status and provide you with an update. Thank you for bringing this to our attention, Jaime. We’ll make sure your order is properly reviewed. -The Selene Team

Response from Get SeleneSep 10, 2026

Thank you so much, Alexa! We’re thrilled to hear that both of your dogs are using their Selene fountain so eagerly! 🐶🐶❤️ We love hearing that you’re enjoying how quiet it is and that the water level light helps make the fountain easy to spot at night. And with two enthusiastic, slobbery drinkers, it sounds like you’re definitely getting good use out of it! 😊 We also appreciate your feedback about the filter pricing. We’ll make sure your suggestion is shared with our team. Thank you for choosing Selene and for taking the time to share such a detailed review! -The Selene Team

Response from Get SeleneSep 10, 2026

Thank you so much, Donna! We’re thrilled to hear that your Selene fountain is working great, and we really appreciate you picking up extra filters too! 🐶❤️ We’re sorry you had trouble ordering the Dental Boost. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your request and have our team help you with getting the Dental Boost you’re looking for. Thank you again for choosing Selene and for sharing your experience with us! -The Selene Team

Response from Get SeleneSep 10, 2026

Thank you so much, PUD! We’re thrilled to hear that your fountain arrived quickly and without any issues. 🐶❤️ We love hearing that both your Shepherd and Dachshund are enjoying their Selene fountain! Thank you for choosing Selene and for taking the time to share your experience with us. -The Selene Team

Response from Get SeleneSep 8, 2026

Hi Kimberly, thank you for sharing your concerns. We’d like to look into your return request and the additional filter charges so we can better understand what happened and help get this resolved. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the return status, refund request, and subscription charges with you. We appreciate your patience and the opportunity to properly address your concerns. -The Selene Team

Response from Get SeleneSep 8, 2026

Hi Amy, thank you for sharing your honest feedback. We’re glad to hear that you’re happy with the fountain itself and that it’s working as expected. We understand your concern about how the extra filters and sponges were packaged, and we appreciate you pointing this out. We’ll make sure your feedback is shared with our team so we can continue improving the packaging and overall experience. We’re sorry this left you feeling let down, and we truly appreciate you giving Selene a try. -The Selene Team