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Gia loves her fountain. It works great. The autoship is my issue. I only need filters and not the other stuff that comes with it.

DO NOT BUY THIS PRODUCT!!! THEY HAVE HORRIBLE CUSTOMER SERVICE !!!!!! Have emailed many many times no answer. Pet expired before product arrived. I want to return for full refund and refund for motor warranty but as everyone says, they do not respond. 9/18/2026 9/28/2026 and it has been 10 days with no refund!!!!!!!!!!!!! Sent all required information asked for by Selene via email address they recommended 9/29/2026 now it has been 11 days since I texted them all the information they asked for and still no reply 10/2/26 Finally heard from them telling me to mail to them and I could get a full refund????? Would not tell me HOW FULL. I contacted my cc company who is also investigating. I did my due diligence and mailed back, cost me 23.00 to mail to CA. Now lets see what they do and what CC company does!!!!!! 10/8/2026

I cancelled my subscription and they sent me 4 filters that cost me $38.00. I talked to them and they said the subscription is canceled then why are you taking money out of my account and send me more filters when it’s canceled I demanded my money back well guess what? I’ve not heard another word from them. I don’t recommend dealing with Celine over the water dog fountain filters don’t sign up for it. I had to cancel my cart so they wouldn’t use it again….

Order number 65163B6511. Fountain is fine my dog likes it but the 7L is a bit overkill for her 33 pound body. Customer service is horrible. I was subscribed to a monthly subscription that I did not authorize, but I did discover a Selene pet portal in my junk mail that showed the subscription and I was able to cancel. Just waiting to make sure I don’t get charged a monthly fee. I also purchased the extra filters but when they arrived they are not compatible with the wireless fountain. I have contacted the company several times via email with no response. I should have trusted my instincts and purchased a fountain from Amazon.

He drinks a LOT more!! The company is very attentive.

This company has a great product but service and delivery are a nightmare. The product ships from China not the United States and it took well over a month to receive with tracking that was not at all useful. Customer service consists of an email address that is very slow to respond. No phone number that I have found. After it arrived I was relieved to see that it was a quality product and my dogs have been drinking more water. The filter needs to be changed monthly and they offer a subscription for that or you can order them as you like. I began with the subscription, but canceled when they wanted to start sending filters before the fountain had arrived (remember it took over a month to arrive). The fountain came with 1 replacement so I ordered a 4 filter package and a 12 filter package after about 3 weeks, in order to allow sufficient time to receive it. Very slow delivery, but faster than the fountain. When I received the delivery of filters, which was three days ago, I immediately opened the bag they were shipped in. At first count all seemed well, but upon closer review I saw that the 4 filter group was for a different model than mine and had 3 sections instead of 2 sections. I looked at my order confirmation which, helpfully, included pictures of what I ordered and saw that indeed the order was for the 2 section filters. I immediately sent an email to the indicated email address including photos of the 4 incorrect filters and screenshots of the confirmation email with the order number, as well as of their own picture of what I ordered from the confirmation. Their communications say to allow 24 hours to receive a response. I sent my request on the 21st. Today is the 24th and still no reply to my email. In summary, the product is great and my dogs transitioned quickly but my delivery experience and my customer service experience have been very very poor. You need a lot of patience when dealing with this company. If the product had not been so good, atleast so far, they would have gotten 1 star.

Really happy with the Selene pet water fountain! 🐱🐶💧 The design is lovely, it’s easy to use, and it’s a great way to encourage pets to drink more water. It’s also really convenient for everyday use. The customer service has been great as well friendly, helpful, and responsive whenever I had a question. Overall, I’m very happy with both the product and the service, and I’d definitely recommend Selene to other cat and dog owners!

My dogs love it thankyou. Rules.