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HORRIBLE CUSTOMER SERVICE!!!! I bought a Selene wireless doggy fountain and it stopped working within 2 weeks. I’ve tried contacting the company 4 separate times by email and on their contact page on their website. NO reply. The fact that the company doesn’t offer a phone number should have been a deal breaker but most reviews were good. BUYER BEWARE!!! This company is not interested in backing their product or return policy. I HAVE emailed MULTIPLE TIMES with no reply til I left a review!!!! Please check any of the 4 emails I sent and refund my money!!!!

I ordered 2 large water bowls with some refill filters, $254 worth. I found this company on an add on Facebook and bought into the concept of what they were selling. I did check Amazon on these same type of water bowls and found them much cheaper, $100 for two bowls. I immediately replied to the Selene Pets invoice stating I wanted to cancel my order. I clearly know the items were not yet shipped and they waited until the items were shipped to reply to me stating that the order was already shipped and to let them know when I received the order so that they could let me know the process to send the items back for a full refund. When order was received, I let them know via email. The last reply from them I got was letting me know to send them a picture of the unopened items and they would send me a return label and for me not to mail out the items until I heard back from them. It's been over 5 days since I sent them the picture and I've heard nothing but crickets. This company kept my money even though they stated they were going to give me a refund. Poor customer service and they lie for any reason to keep your money. Buyers beware! I only gave them a one star because I had to give them something, otherwise I'd give them a big fat zero. I had to have my bank dispute this transaction for me. I did get my money back from my bank immediately, however, I don't know if my bank will get the initial payment back from Selene Pets. These people are thieves!!

Their system is good and the transactions are smooth. Their products meet my expectations. Their customer service is reliable also. Overall experience is very good.

Seems to be a Complete scam!!! Over a month ago, i placed an order, and even though i Wrote Selene several times for an update, i never got an answer. Now i got an email saying my shipping address is wrong (without any response to ealier mails), but at that adress theres delivered packages from all over the world. I have written them again to get my money refunded, but no luck. They even start a Subscribtion for filters without your consent........ STAY AWAY!!!!!!

Really bad customer service! I sent an email about an hour after I had purchased one of their water fountains because I changed my mind. They offered to give me a 20% discount if I chose to go forward with the order, to which I kindly declined and requested a refund. It has now been 4 days and not only have they shipped the item to me nor refunded the purchase price to me.

I have reached out to the Selene company several times at their email address ….. no response. I am trying to find out when my order will arrive. Frustrated. September 28…..no product and no response to email.

I am extremely happy with both the pet fountain and the customer service! I had a concern with my order and reached out to the team. The support on Facebook was super helpful, and my email contact with customer support service was very quick to respond, listened carefully to my concern, and took the time to address it with a personalized solution instead of just sending a generic template. Everything was explained clearly and resolved without any hassle. It’s so nice to know there are actual people behind the brand who genuinely care about their customers. The fountain itself has been great so far, and my dog drinks much more water now

I bought the Selene dog water bowl with 1 year worth of filers, it was was to assemble and clean. The rechargeable cordless water fountain is very convenient for where i can put it in my house.