Tina D.
The fountain is great
The fountain is great! 3 dogs love the 7 L. wireless. I recommend hand washing it. I had issues with getting billed for a subscription for filters that I did not subscribe to but was getting charged for monthly. Could not get a response from company to stop charging me. I had ordered 12 filters they sent me the wrong ones no way to convey that they were the wrong ones. Afraid to reorder the correct ones need better customer follow up and customer service.
Response from Get SeleneSep 30, 2026
Hi Tina, thank you for sharing this with us. We’re really glad to hear your three dogs are enjoying the 7L wireless fountain. 🐶❤️ We also appreciate you sharing your concerns about your experience with the filters and subscription. We sincerely apologize for the trouble and understand why this would leave you hesitant to order again. We’d really like to look into this properly and help get things sorted out for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. 🐾 -The Selene Team