Joy
Do not order this fountain- possible scam
Do not order this fountain! Chewy.com has better options that will ship faster and will be cheaper. I ordered on 09/10 and didnt get my package until 09/28. Returns are a NIGHTMARE. I have emailed 3 times requesting a return, the response i got was not helpful from selene pets. I also asked my vet about this company seeing its ‘#1 vet recommended’ and they had no clue who this company was. Seems like a scam.
Response from Get SeleneSep 30, 2026
Hi Joy, thank you for sharing your experience. We sincerely apologize for the frustration you’ve experienced with your order and return request. We understand how important it is to have clear support when you need assistance, and we’d appreciate the opportunity to look into your concerns and help further. Please email us at [email protected] with your order details and reference this Trustpilot review so we can prioritize your request and review the next steps. Thank you for bringing this to our attention. We hope to have the opportunity to assist you. -The Selene Team