Get SeleneReviews of get-selene.com

Response from Get SeleneSep 28, 2026

Thank you so much, Sebastian! ❤️ We’re really happy to hear your little one has settled into the fountain so well and is drinking more water because of it.🐶💧 We’re glad our team was able to make things a little easier whenever you needed help. We really appreciate the recommendation! 🐾😊 -The Selene Team

Response from Get SeleneSep 28, 2026

Hi Jordan, thank you for sharing your perspective with us. We sincerely apologize if our messaging came across as alarmist or gave you that impression. That was never our intention. Our goal is simply to share the benefits of having a clean, fresh source of water available for pets and how the fountain can make that easier for pet parents. We truly appreciate the feedback and will keep it in mind moving forward. -The Selene Team

Response from Get SeleneSep 28, 2026

Thank you so much, Maria! ❤️ We’re really happy to hear you’re enjoying the fountain and that it’s helping keep your pet’s water clean and fresh. We completely understand why the cordless version caught your eye! 🐾 Hopefully, you’ll have the chance to try the wireless fountain in the future too. 🤗💕 -The Selene Team

Response from Get SeleneSep 28, 2026

Hi Brittany, thank you for sharing this with us. We’re really glad to hear you love the fountain, but we’re sorry about the filter mix-up and the trouble you’ve had getting this sorted out. We understand how disappointing it is to have a year’s supply of filters that don’t fit your fountain. We’d really like to get this looked into and help you with the correct filters. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize this for you. 🐾 We truly appreciate your patience and hope we can get this resolved for you soon. ❤️ -The Selene Team

Response from Get SeleneSep 28, 2026

Hi Kari, thank you for sharing this with us. We sincerely apologize that your experience has left you feeling this way. We’d really appreciate the chance to look into this for you and make sure your concern is properly taken care of. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll work with you to get this sorted out and make the next steps as easy as possible. ❤️ -The Selene Team

Response from Get SeleneSep 28, 2026

Thank you so much, Ram! ❤️ We’re really happy to hear Rinrin loves her fountain. It sounds like she’s much happier drinking from it, especially without fur getting into her water! We’re so glad it’s made things easier for you too and that you no longer have to keep changing her water throughout the day. It’s lovely knowing the fountain has become part of Rinrin’s little routine. 🐾 -The Selene Team

Response from Get SeleneSep 28, 2026

Thank you so much, Marian! 🐶❤️ We’re really happy to hear your pups are enjoying the fountain and loving their cold water. It’s great to know your boy is drinking more and your girl took to it so quickly too! We’re glad it’s making their water routine a little better. Give them both some love from us! 🐾 -The Selene Team

Response from Get SeleneSep 28, 2026

Thank you so much, Kathy! ❤️ We’re really happy to hear your order arrived quickly and that you had a positive experience with our team. It means a lot to know you felt cared for and supported along the way. We truly appreciate your kind words and are so glad to be part of your pet’s care! 🐶🐾 -The Selene Team