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I had a wonderful response from customer service when I reached out today regarding an unexpected subscription notification email. They responded very quickly and so politely. They were able to change my account to turn off subscriptions and process my refund.

I gave four stars because my purchase just took longer than expected and initially they were slow to respond. Product is great. Our rescue dog Teddy is drinking more water than ever. I will say they have become very quick to respond and helpful as well. Don’t be afraid to purchase !

My dogs love the bowl. They are older so I was afraid they would be scared of it. After gentle encouragement they took right to it. I feel better knowing they are getting clean water.

I purchased nearly $200 worth of items from Selene, which included a fountain and filters, and when the item associated with the shipment arrived, it was the wrong item entirely — just some random goods from China including a deflated football and an iPhone case. I immediately contacted them, including sending pictures, and have received no response. (They responded once asking for pictures but no response to the pictures or a follow up message.) I have never had a worse experience with an online purchase. Do not trust.

This is the second TrustPilot review that I have written regarding this company. I too, was scammed into subscribing to a very expensive monthly recurring cost for dental treatment as well as additional filter filters for a product that was received was missing parts. I still do not have a refund yet from that organization. Read the fine print. I would encourage anyone reading this to not order anything from this company. Their deceitful marketing practices are disappointing to say the least and response time is nonexistent. I am personally getting ready to file a complaint with a Better Business Bureau.

They were fast at responding and helping me make sure I got my dogs water bowl back up and running.

First time I bought a selene water fountain for my furbaby.. she loves it , she drinks more water and is much better hydrated. She even sits next to the fountain when the water is low.this product is the best out there. It's great ,wonderful , and definitely outstanding. Thank you selene.

BUYER BEWARE: Confusing Checkout, Broken Cancellation Promise, and Deeply Questionable Business Practices I strongly caution anyone considering purchasing from Selene Pets to read the company's independent reviews before placing an order. My experience with this company has been absolutely appalling. Selene's checkout process was so confusing that I didn't even realize I had finalized a purchase. When I discovered that an order had been placed, I contacted the company to cancel it within approximately 30 seconds. Selene explicitly agreed in writing to cancel the order. I have emails documenting this agreement. Despite that assurance, Selene shipped the order anyway. Here's what makes this particularly outrageous: Selene's own published FAQ explicitly states that "Orders can be cancelled within 60 minutes of purchase." I requested cancellation within 30 seconds, well within their advertised cancellation window, and received written confirmation that my request would be honored. Rather than acknowledging their failure to honor the cancellation, Selene is now telling me that I must wait for the package to arrive, photograph it, contact customer service again to obtain a return address, arrange return shipping using a carrier of my choosing, provide tracking information, and wait for their warehouse to receive the package before a refund will be processed. They have not offered to cover return shipping. All of this for an order I never intended to finalize and attempted to cancel almost immediately. After this experience, I investigated the company's reputation and was alarmed to discover numerous negative reviews describing remarkably similar problems, including confusing checkout procedures, unexpected charges, difficulty canceling orders, and frustrating refund processes. Some customers report having to dispute charges with their credit card companies. What is particularly disturbing is that my experience does not appear to be an isolated incident. Other customers have described similar situations in which they attempted to cancel orders almost immediately, only to be told that the merchandise had already shipped and they would need to navigate the return process. I find these business practices deeply concerning. At best, this reflects an extraordinarily poorly designed checkout process and unacceptable customer service. At worst, it raises serious questions about whether the company's ordering and cancellation processes are designed to make it unnecessarily difficult for customers to reverse unwanted purchases. This is not simply poor customer service. Selene failed to honor both its own published cancellation policy and an explicit written agreement to cancel my order, then shifted the entire burden of correcting its mistake onto me. I have retained the email correspondence documenting my immediate cancellation request and Selene's written agreement to honor it. I am now pursuing a dispute with my credit card company. I deeply regret dealing with Selene Pets. My advice: Stay away from this company. Read the independent Trustpilot reviews and Better Business Bureau complaints before giving Selene your credit card information. ——— In response to Seline’s response to my complaint: Your response is deeply disappointing and fails to address the central issue. On October 8, I requested cancellation approximately 30 seconds after inadvertently placing an order through your confusing checkout process. Your customer service team explicitly agreed in writing to cancel the order. Despite that agreement, you shipped it anyway. Your own published FAQ states that orders can be canceled within 60 minutes of purchase. Your explanation that orders sometimes move through fulfillment before cancellation can be completed does not explain why you failed to honor a cancellation you had already confirmed. I have already provided your customer service team with all the information necessary to identify my order. We have exchanged multiple emails about this transaction. Your public suggestion that you cannot locate my order is therefore particularly difficult to understand. Rather than acknowledging your failure to honor the cancellation, you continue to offer generic apologies and assurances while placing the burden of resolving your mistake on me. I am not interested in another round of scripted customer service responses. I expect a full refund, including shipping charges, and a prepaid return label if you require the merchandise back. Please stop asking me to repeat information you already have and take responsibility for resolving this matter.