Get SeleneReviews of get-selene.com

Response from Get SeleneMay 20, 2026

Thank you so much for the 5-star review, Gary! We're really glad to hear you found the fountain easy to use and clean. 😊 We also appreciate you sharing the tip about battery life in high-traffic areas, that’s very helpful feedback for other pet parents too. Placing it in a calmer spot can definitely help the battery last longer while still keeping your pup hydrated throughout the day. Thanks again for your support and for being part of the Selene family! 🐾 -The Selene Team

Response from Get SeleneMay 15, 2026

Hi and thank you so much for your sweet review, Beth! 💙 We’re so happy to hear that Fog is loving the fountain and that it’s helping make drinking time less messy for your home too. It’s great to know you found it easy to set up and refill! We wanted it to be as simple and stress-free as possible for pet parents. 😊 And hearing that you’re thinking about getting another one for downstairs absolutely makes our day! Please give Fog some extra love from us 🐾 -The Selene Team

Response from Get SeleneMay 15, 2026

Hi! Thank you so much for sharing this! 💙 We’re so happy to hear your dogs are drinking more water and staying hydrated. Clean, fresh water can make such a big difference, and it sounds like you’re doing an amazing job keeping everything fresh for them too! We truly appreciate you taking the time to leave us a review and share your experience. Hearing that your pups are loving the fountain means the world to us. 🐶✨ -The Selene Team

Response from Get SeleneMay 13, 2026

Hi Lynn, Thank you for taking the time to share your feedback. We’re so glad to hear that both you and your baby are enjoying the fountain overall. 💜 We’re very sorry for the frustration and confusion regarding the filter housing. The white plastic filter casing serves as the initial filter is actually designed to be disposable and is not meant to be opened. Once the filter has been used up, it can simply be discarded and replaced with the new filter design. Our newer cotton filter design is a little different compared to it. These updated filters are designed to be placed directly inside the gray filter box and no longer require the white plastic casing. This change was made to reduce plastic waste and create a more environmentally friendly design. 🤗 We also apologize if it seemed like your emails were going unanswered. Upon checking, our team has been responding to the emails we’ve received regarding this concern. It’s possible that some of our replies may have been filtered into your spam or junk folder, so we kindly recommend checking there as well to ensure our messages are being received. We truly appreciate your feedback and support, and we’re always happy to help if you need any further assistance. 🐶❤️

Response from Get SeleneMay 13, 2026

Hi Meredith, Thank you so much for your wonderful review and support! 💜 We’re thrilled to hear that your dog adjusted to the fountain right away and that you’ve noticed such a big difference in water freshness and cleanliness. We’re especially happy to know the filtration system has been helping with your water quality concerns as well. Providing cleaner, fresher water for pets is exactly what we designed the fountain for, so your feedback truly means a lot to us. Sending love to you and your pup and thank you again for being part of the Selene family! 🐾 -The Selene Team

Response from Get SeleneMay 13, 2026

Hi Monica, Thank you so much for your kind review! 💜 We’re so happy to hear that the fountain is working great for you and helping keep the water fresh and clean for your pet. 🐾 Providing cleaner, healthier water with less hassle is exactly what we aim for, so your feedback truly means a lot to us. Thank you again for your support! -The Selene Team

Response from Get SeleneMay 9, 2026

Hi Food Explorer, Thank you so much for the amazing 5-star review! 💛 We’re so happy to hear the fountain has made such a positive difference for you and your dog. Providing fresh, flowing water instead of standing water is exactly what we hoped to help with, so it means a lot to hear that you feel better about your pup’s hydration now. We truly appreciate your support and hope your dog continues loving the fountain for years to come! 🐾 -The Selene Team

Response from Get SeleneMay 9, 2026

Hi Steve, Thank you so much for the 5-star review! 💛 We’re really glad to hear you’re finding the fountain easy to fill and clean and we know how important convenience is when it comes to daily pet care. We truly appreciate your support and hope you and your furry companion continue enjoying it! 🐾 -The Selene Team