Get SeleneReviews of get-selene.com

Response from Get SeleneApr 15, 2026

Hi Anita, We’re really sorry to hear about your experience and we understand how stressful it must be, especially with your dog suddenly being without running water. We want to sincerely apologize for the inconvenience and any confusion regarding product origin and support response times. We hear your frustration, and this is not the experience we want for any of our customers. Please reach out to us immediately at [email protected] with your order details. Our team will prioritize your case and assist you directly. We will stay in communication with you until this is fully resolved whether that involves troubleshooting, sending a replacement pump, or providing another suitable solution. Your concern is important to us, and we’re here to help every step of the way. -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Robert, Thank you so much for your wonderful feedback! We’re so happy to hear that all three of your dogs and even one of your cats are loving the running water 😊 It truly means a lot to us to know our product is making a positive difference for your pets. If you ever need any assistance or have questions in the future, feel free to reach out anytime, we’re always here to help. Thanks again for your support! -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Heather, We’re truly sorry to hear about your experience and completely understand how concerning this must feel. We want to assure you that we are not a fraudulent company, and situations like this are taken very seriously on our end. We apologize as well for any frustration caused by the lack of phone support. At the moment, we handle all concerns through email to ensure every case is properly documented and resolved. That said, we genuinely want to help make this right for you. Please reach out to us at [email protected] with your order details, and our team will personally review your case and provide a clear resolution. We will continue working with you until this is fully resolved; whether that involves locating your shipment, arranging a replacement, or issuing a refund if necessary. Your experience matters to us, and we’re committed to resolving this properly. -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Janet, Thank you so much for your lovely feedback! We’re really happy to hear your daughter’s 8-year-old dog is enjoying it and drinking more water now 🐶💧 It’s always our goal to make hydration easier and more comfortable for pets, so it truly means a lot to know it’s working well for you both. If you ever need anything or have any questions, we’re always here to help. -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Sharon, We’re truly sorry to hear about your experience and this is absolutely not the kind of service we aim to provide. We sincerely apologize for the inconvenience caused by the missing part and the delay in resolving your concern. This is not the experience we want for any of our customers, and we take your feedback very seriously. We would really appreciate the opportunity to make this right for you. Please reach out to us directly at [email protected] with your order details, and our team will prioritize your case. We will personally review what happened and ensure that you receive a proper resolution. Whether that means completing your replacement parts, arranging a return, or another suitable solution. Please know that we are committed to resolving this for you, and we won’t stop until we’ve made things right. Thank you for bringing this to our attention, and we hope to turn your experience around. -The Selene Team

Response from Get SeleneApr 11, 2026

Hi Cindy, Thank you so much for sharing your experience💛 We really appreciate your honesty about the adjustment period. It’s completely normal for some pets, especially the older ones, to be a little hesitant at first when switching to something new. We’re so glad to hear that after a few days, they all warmed up to it and are now drinking well. It’s also great to know it’s working well for your three dogs, even if it means more refilling because they’re staying well hydrated. That’s always a good sign 🐾 Thank you again for your trust and for recommending Selene to others. We truly appreciate you and your fur family. -The Selene Team

Response from Get SeleneApr 11, 2026

Thank you so much for sharing this, Sandra! 🤗 We’re so happy to hear that Minnie took to it so quickly and is already enjoying it. It’s wonderful to know she’s drinking more water now too, that’s exactly what we hope for. We really appreciate your kind feedback and are glad the setup was easy for you as well. Thank you for trusting Selene for Minnie 🐾💛 -The Selene Team

Response from Get SeleneApr 11, 2026

Hi, thank you so much for taking the time to share such a detailed and thoughtful review, Tamara! 💛🐶 We’re truly happy to hear that you chose Selene after doing your research and that the fountain has been such a positive change for your one dog and two cats. It’s wonderful to know they’re drinking more fresh water and enjoying it so much, even more than expected. We’re also really glad the quiet motor and the dual spigots have been working well for your home, especially the cat head option to help with less mess. Hearing that your pets’ coats are looking shinier and softer and that you’re noticing positive changes in your dog’s routine means a lot to us. At the same time, thank you for your honest feedback about the mat. We completely understand how important stability and absorbency are, especially with active drinkers. We will make sure this is shared with our team as we continue improving our accessories. We truly appreciate your trust in Selene and are so happy to have you and your fur family with us 🐾💛 -The Selene Team