customer
want to return-what a joke
order 2 bowls and they are way too large for the area I need to put. Asked to return for credit. said I could keep the bowls for a full store credit (I did not want store credit) Then said I could keep bowls for 40% credit. Was not happy. asked to send back for full refund. Change amount to 50% refund. or ship back to China. Choose 50% refund as it is very costly to ship back to China. Should be warned when ordering that items if needing to return go to China!
Response from Get SeleneMay 21, 2026
Hi! We’re truly sorry to hear about your experience and understand your frustration regarding the return process. Our goal is always to provide fair and helpful resolutions for our customers, and we regret that this situation left you disappointed. We appreciate you sharing your feedback. We would still love the opportunity to make things right and find a resolution that feels fair and satisfactory for you. Please feel free to reach back out to our support team directly so we can review your case again and work together toward a better outcome. Your satisfaction genuinely matters to us. -The Selene Team