Nathan
Dishonest
Our extra filters we bought were not in any sort of packaging, they were just tossed in the box, and I am not putting those in my pet’s dish. I wanted to return the whole thing which I recieved a week ago and was told I’d have to send it to China and pay postage. The address listed right on their returns page is Wyoming. This has been a horrible experience and I would never recommend them to anyone. They also heavily advertise on Facebook and scare pet owners into thinking their dogs are going to get sick or die if they don’t get this fountain. I have reached out to this company to try to resolve this matter and keep getting the same response. Send it back to china, here is the address.
Response from Get SeleneJun 3, 2026
Hi Nathan, We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the filter packaging and the return process, and we appreciate you taking the time to share your feedback. Providing a positive experience for both our customers and their pets is extremely important to us, and it's disappointing to learn that we fell short in your case. 🙏🏻While our intention is always to provide helpful information to pet owners, we never want anyone to feel pressured or uncomfortable by our messaging. We would appreciate the opportunity to review your situation further and work toward a resolution that leaves you satisfied. Please reach out to us directly by emailing our support team with your order details, and we'll personally look into the matter and see how we can help. Thank you for bringing your concerns to our attention, and we hope to have the chance to make things right. -The Selene Team