General RV CenterReviews of generalrv.com

I recently purchased a Momentum 30G from General RV in Draper Utah. Blake K did an outstanding job sharing information and suggestions. Gary Innis showed me the ins and outs of my new trailer and he was outstanding to say the least. Gary knew what he was talking about and took all the time I needed to make sure all of my questions were answered. Highly recommend Gary to your customers. Troy did a very nice job explaining the financing side of my purchase and help me with all of the questions I had. I own my own business and I know quality people when I see them. I have purchased several trailers in my lifetime and this by far as been my best experience. Nice job General RV and staff. Randall W.

One star is one star to much, did I ever get ripped off after buying my fifth wheel I was given a parcel walk through then taken away to sign papers they rush you out real fast, lunch time your on your own, 14 items the dealer ignored. Called service no one calls you back no one responds to your emails, not crying the blues but I’m a disabled veteran I have a heart condition that cannot be fixed due to the viet nam war I can’t do my own repairs my self, in closing I trusted forest river and general RV my mistake.

We researched used and new 5th wheels. We found a 2 year new late model at General RV Ocala end of Nov 2023. Drove 3 hours to look at it. Basically, nice unit--fit us just right--but lots of manufacturing really, "shoddy work" by Keystone/Dutchman. The sales guy was OK; no pressure. Sales management team was pleasant. We agreed to purchase if defects were addressed. Then I did extensive research on General's reviews at this location; some were great, some terrible. We returned two weeks later finalize the deal and to pick it up, but the work was not completed to our satisfaction. We then did a detailed inspection and made a list with their team. Derek Crisp promised to get all issues taken care of. NOTE: I am VERY familiar with RV manufacturing industry, recently in Elkhart visiting many RV manufacturers on business trip. Supply chain/parts and workmanship with SOME of the mass manufacturers is poor to barely acceptable. From December to March General RV team kept us posted, many parts were not readily available (common problem). We wanted it "right" not "fast" and expressed our patience. Unit arrived end of March delivered to us 3 hours away; their offer to deliver. General RV team did an excellent job of correcting some really bad (completely unfinished) manufacturing work. Price was exceptional and we are happy with the unit. I will be burning up the phone with Keystone on warranty extension for a unit I paid for but could not use for 5 months and discuss quality of workmanship. The vast majority of these issues was not under the control of General RV and are common problems in the current RV industry. Be reasonable but be educated and know where the problems are.

I would give zero stars if it was possible ,General RV Ocala has had my unit for over five months and have made every excuse known to man why it’s not done. Several times now they have told me all the warranty work was done, when I go and look at the unit nothing has been done. I have reached out to customercare generalrv.com and also Keystone the manufacturer, and still nothing has been done. Garry Martin and Shane Riley can not tell the truth!

Bad business liars stay away

-10 stars - DO NOT BUY FROM THEM OR TAKE IT THERE FOR SERVICE ---- TERRIBLE......their staff doesn't know anything about RV's, their service advisors are paper pushers that are anything from "service-oriented" and they never complete the work fully. We bought a new unit in October 2022 -- I have been back SO many times for them to "document" issues and then "submit for warranty work" and then finally to "get it fixed"......they are so disorganized and literally the management folks hide when customers come in the door and have a complaint. THOR and other brands should be ashamed to even have their name on their brands. And not just me....as I sit around for hours waiting for 10-minutes fixes to be made I talk to the other customers waiting -- everyone has had the same experience since the day they opened. they have now held my RV hostage waiting to get it "in-bay" for the last 14 weeks......Terrible.....just Terrible.....no return calls, no return emails, new services advisors every few weeks....BEWARE !!!!!

I’m giving 5 stars for Chad Fuss it took a little then I thought it should have but that was fine he kept me well informed on the progress he he took care of my issues Thanks Ralph Greenwood

Bought $200,000 Super C from Gen RV of Ocala in August 2023. It is now January 2024 and we have not had a single day of usage. All these reviews are too kind. This company is sick from the top down with no moral compass. You must be a great liar to even work there. One time they kept the RV for 40 days to do 3 hours of work (none required parts). 1 hour was to change two fuses. At some point, this company needs to be denied RV's to sale from manufactuers. Gen RV is greatly harming all makers of RV's. Please avoid Gen RV's poison.