General RV CenterReviews of generalrv.com

Service at formally Independence RV in Winter Garden Florida, was terrific. We had an issue with our instrument panel, which was a Spartan warranty item. Now, General RV, handled it professionally and bent over backwards to attend to our needs and answered all questions quickly. Service writer Tom and Tech Joe went above and beyond. Thank you for your help. We’ll be back.

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one, which was in FL, Dover specifically. They promised I could get the same deal but had to take delivery before the end of the month—the next day. I’m in SC. I was trading in my old RV, and they said they needed possession before finalizing the deal. They proposed I drive to NC, drop it off, and they’d deliver the new RV to my house for $5,000. Ummm, no. I decided to drive down that night to deliver my old RV. I packed essentials, loaded the dogs, and drove 10 hours. I got there, and the RV wasn’t ready. I did a walkthrough and gave them a punch list of items to fix. After two days, with little progress, I had to leave. They’d already taken my old RV but left much unfinished. I said my guy would handle the remaining fixes, and they agreed. I didn’t know about a gas tank issue until heading home. In Jacksonville, FL, I stopped for gas, but 4 pumps and 45 minutes later, I learned it was a known issue. Ummm, no one thought to fix it? I returned to Jacksonville General RV. They confirmed the batteries weren’t charging and noted the fridge bin was cracked. They took pictures and said they’d order and ship a replacement. I arrived Oct 31, finalized paperwork Nov 1, and left Nov 2. They were supposed to transfer my old tag and provide missing parts (curtain, tiebacks, mirror, fridge bin, etc.). I later realized I overpaid $25k for the extended warranty due to their sneaky presentation. While waiting around, I read my paperwork thoroughly and requested cancellation. They said I needed to sign paperwork for that. In December, General RV argued I needed to pay taxes on the new motorhome before completing the registration transfer. In SC, tag taxes aren’t due until August, confirmed by the tax assessor’s office. Still, General RV insisted I pay taxes and provide proof. First, they claimed I needed to pay sales tax, then switched to property tax. SC has a $500 cap on sales tax for this sale type. They sat on the paperwork for a month, despite legally having 45 days. Meanwhile, SC DMV sent a letter stating I must return the old RV tags due to canceled insurance or face fines and suspension. Had the dealership acted timely, this wouldn’t have been an issue. I had to visit the DMV to resolve it. Separately, someone emailed my purchase agreement to the tax assessor’s office. I discovered this while paying house property taxes and saw the new RV listed—odd since they aren’t due until August. This raised concerns the dealer might’ve requested a new plate, not the transferred one I paid for. I called the assessor’s office and DMV. The assessor couldn’t say who sent the paperwork but told me to call once the transferred plate was in their system to fix it. Yet another task for me. It seems the dealer wants me to pay taxes now to get the receipt they need. Not happening. The dealer also increased the RV price and trade-in value equally (a wash) but failed to disclose it would raise my taxes. When questioned, they assured me it wouldn’t affect taxes—they were wrong. My property taxes increased by hundreds of dollars. My guy fixed everything the dealer should have addressed, and NeXus themselves took care of additional issues. Their national sales rep was great and fully aware of my General RV experience. I have nothing but praise for NeXus. As of Jan 6 (60+ days later): • No registration • No replacement parts • No cancellation of extended warranty • Dover store confirmed Jacksonville didn’t order the fridge bin This has prevented me from driving the RV anywhere. I can’t refinance to lower my rate since underwriting requires registration. I’m constantly following up because no one does what they say they will. Calls are passed between people, and everyone seems surprised I’m upset. I filed complaints with Florida Highway Safety, the Attorney General, and BBB. FL Highway Safety required the dealer’s license number, which the dealership claimed not to know. After research, I found it in a FL database and submitted the complaint. You’ve been warned. Once you sign the loan, they ghost you. I have no idea how they stay in business. Update 1/6/2024, 4:30 PM EST: Still no resolution. I emailed the Sales Manager to document expectations, and they assured me of updates. I finally received paperwork to cancel the warranty and sent it to their cancellations department. Let’s see how long it takes to get my money back.

Well we purchased a 2024 Brinkley G3950 Toy-hauler, we had a 2024 Chevrolet 3500Diesel SRW the salesman and the service manager both told my wife and I that my truck would pull that camper no problem, with that being said the camper is 45’5” long dry weight 17,500 fully loaded 22,500 and said my hitch was good, my hitch is only rated for 20,000 pounds. They did nothing!!! So I had to buy a bigger truck and hitch. They are deceitful they are liars and I wouldn’t buy a stick of gum from them. Oh their service department not adequate as well!!!!

We had our vehicle towed in. Area around the UHG or 2nd alternator was smoking for almost a half hour. Was sending a negative 180 amps into the coach charging system. And a overwhelming smell of burning electrical. Coachnet techs, said it is diffently the alternator, this must be towed. Per general nothing is WRONG. Had to get thor involved. They had them remove the alternator belt, so we can safety drive it from FL to our home in GA. For a 250.00 diagnostic charge, they didn't even bother to put the cover back on the inverter They are nasty, condescending, rude and everything negative phrase. We bought this coach from them. My advice is do business elsewhere, they are awful in every aspect I wish I could include a picture of how they left the interior. They owe me my money back for that alone.

I recently went to the General RV store in Ocala. I dealt with a young man who was knowledgable about the RV we wanted to buy- we traveled 2 hours to see this one unit only! After driving the RV we discussed numbers. They seemed a little high and told the sales associate to get back to us if anything changed. NOTHING!! Based on the lack of correspondence, I called the Tampa ( Dover ) location and spoke with a different sales associate. We talked about my trade and the exact RV and utlimately came up with a new price. I has asked to get a washer/ dryer in the deal and was told someone would get back to me. NOTHING!! I called the sales manager at the location- a guy named Chris. He saw my correspondence in his file and agreed that they had accepted a price- but no washer/ dryer. We finally agreed he would give me the washer/dryer at their cost as he only really cared about selling the unit. He asked about a non- refundable deposit and when I could pick up the unit. We basically agreed to the terms and when I would pick it up- I am a cash buyer and did not need financing. Chris was scheduled to call me back and when he did, he jacked the agreed upon price up by $10K- stating it was another individual in the system who determined the pricing. Very deceptive sales techniques!!

On 09/20/2024, I put down a deposit of $3000 for an RV from General RV Center. I was told that my credit application would be review and will have and answer next day by Justin Clearfield. Next day 09/21/2024 Mr. Clearfield called and tolde me good news you and your wife have been approved for the 2023 Clipper Model 12.0 Pro. Term of the contract $490.00 month for 180 months big WHOA absolutely not we refuse few minutes later Justin text back offering $363.00 for 84 months we did not agree to anything few hours later we got the following offer $286.00 for 84 or 60 months for $366.00 0r 72 months for $319.00. We did not agree to nothing few minutes go by we get a call from the sales person Jim Cotter and we explain to him the situation and we ask politily to refund our down payment. on 9.24.2024 we get a text from Chris Stevens wanted we communicated that we have made our decision that we will not be purchasing the RV, we respectfully requested our refund that as of today 11.21.2024 I have not received a call or text or email offering our refund or anything from the Dealership. PLEASE BE CAREFUL WITH THIS DEALER. I don't know how I will get my refund I guess I'm out of $3k

Purchased a new camper from Hershey rv show. Pickup was scheduled for Oct 15 2024. Shortly before this date we received a phone call to tell us our part was in? Strange!! They said it was a refrigerator and we said we ordered a camper not a refrigerator. After 5 minutes passed they came back and said this call was an error and the part was for another customer? Didn’t buy that at all!! Fast forward to pickup date. During our demo with a nice young man we found patio doors did not latch, broken hinge on cabinet, turned on tv and the radio came on and wait, the refrigerator wouldn’t come on. They finally admitted that they did indeed change refrigerator! They lied!!! We left our trade in on their lot and they worked it out with manufacturer to build us a new one. We agreed to this. Fast forward to Nov 14th and we find out that our trade in is on their website for sale. There was never a transfer of ownership, and we still have title and insurance on unit! I called and we agreed to mutually end our purchase agreement. We did receive deposit back and they are transporting my trade in back to our home in NY. Not a lawyer, but selling a camper that doesn’t belong to them sounds like consumer fraud to me. Imagine if they sold it and they don’t have the title? God only knows what they would have told the buyer. Please, please DO NOT use general RV!!

At least the finance guy would sell you the options. Smoke and mirror options added without any discussion. Just be honest.