General RV CenterReviews of generalrv.com

Took my travato to have a summarization done. Service person was excellent. It all went down hill when they charged $123 (which I expected) and then tacked on an addition 2.75% because I used a credit card to pay. The old saying goes penny wise and pound foolish.

Dear Management Team, I am writing to formally document a series of issues I experienced during the purchase, demo, and pickup of my RV. While several staff members were professional and helpful, the overall experience was unacceptable and resulted in significant delays, additional expenses, and considerable frustration. Positive Interactions: Lily in online service provided excellent support. Adam in financing and insurance was also very helpful. Janet conducted a thorough and professional demo. Janet ensured the gas tank was eventually filled, though I had to request this twice. Mike completed the paperwork at the dealership and later contacted me on the 14th. Major Issues: Broken Refrigerator: During the demo, I was informed that the refrigerator required a part. I was told I would need to travel to an RV center in Salisbury, NC, which is two hours from my home, to have it repaired. This was suggested despite the dealership having my address on file. No one addressed who would cover the time, fuel, or inconvenience associated with this. Hanging Wires and Water Selection Knob: Exposed wires and a loose water selection knob were discovered. I waited over an hour for these issues to be corrected. Paperwork and Payment Issue: After returning home, I received a call on the 14th stating that my credit card had not been charged an additional $1,000, despite my having already signed the paperwork. This should have been identified before I left the dealership. I ultimately completed all remaining paperwork the following Sunday after receiving multiple phone calls and text messages. Delays and Travel Impact: Due to delays at the dealership, my departure was pushed back by five hours. I then faced an 8.5-hour drive home. The delay caused complications with my rental car return, resulting in a late return and additional stress. I ultimately arrived home six hours later than planned. Lack of Communication and Accountability: The individual responsible for overseeing or approving these decisions spent less than two minutes with me. The interaction was brief and dismissive, and I did not feel that my concerns were taken seriously. Closing: While I appreciate the efforts of the staff members who were helpful, the overall experience was extremely disappointing. I am requesting acknowledgment of these issues and clarification on how the dealership intends to address the refrigerator repair, travel-related costs, and the mishandling of paperwork. Thank you for your attention to this matter. I look forward to your response. Sincerely, Brian W Wilhelm

Absolutely horrible! To have such a pleasant experience with inquiring to purchase and delivery. Then end it with a over the top scare tactics extended warranty sales pitch. To tell us that we are getting hosed and there's nothing we can do about it. That everyone in the industry does this etc. absolutely horrible. Ruined the experience entirely. Just to squeeze more money out of you.