General RV CenterReviews of generalrv.com

I purchased an RV from this dealer in March 2024, excited to use my new unit. But that excitement quickly faded. After only a week of use, the RV began leaking from the shower valve, causing extensive water damage to the wood cabinets in the kitchen area. I immediately contacted the dealer, who asked me to bring the unit back so they could fix the leak and order parts to repair the damage. After five days, I got a call saying the leak was fixed, but the materials to repair the damaged wood would take more time to arrive. About two months later, I received a call that the parts had finally come in, and I took the unit back to get it fixed. After weeks of waiting, I went back to pick it up, expecting to see quality repairs. Instead, I was horrified at the condition of the so-called "repairs." They had cut panels and patched them together, using wood fillers and wallpaper to cover up seams and missing parts. I called over the manager, Jerry, who agreed that the repairs were unacceptable and assured me the unit would be restored without shortcuts. Unfortunately, the nightmare didn’t end there. After two more months of silence, I called to get an update, only to be met with voicemail after voicemail. Three months later, I finally reached the service advisor, Craig, who told me the RV had been ready for weeks, but no one had reached out. I requested pictures of the repairs to avoid another wasted trip, and once again, I saw the same shoddy work—filled wood, wallpaper tape, and caulking instead of proper replacement parts. This has been one of the most frustrating experiences. I haven’t been able to use the RV since the first week I bought it, and I’m continually met with poor-quality repairs and dismissive service. At this point, I feel the only fair resolution is to be offered a replacement unit or a full refund. Avoid this dealer if you’re looking for quality service and integrity in your purchase.

BEWARE! GENERAL RV IS A LIVING NIGHTMARE! If I could give negative stars, I would. Where do I begin with General RV’s finance team? This was less a “process” and more like a punishment for daring to believe we’d actually purchased an RV. From start to finish, the communication was so non-existent, I wondered if they had ghosted me – or maybe that would have been better, actually. We closed our loan through MyFyUSA smoothly enough, but trying to get General RV’s finance team to handle their end was like trying to start a fire in a rainstorm with wet socks: frustrating, pointless, and way harder than it needed to be. Every question was met with evasive answers or outright silence, every follow-up was shrugged off like we were asking for the moon. And if you think you’ll get any updates without relentlessly hounding them? Think again. They’re the masters of leaving customers in the dark, which I can only assume is a strategy to make you forget you even bought an RV in the first place. This experience wasn’t just inconvenient – it was infuriating, exhausting, and downright insulting. General RV’s finance team should take some basic training on communication, organization, and, I don’t know, maybe a hint of respect for their customers. If you want a hassle-free experience, go literally anywhere else. I’m giving the individuals we worked with a courtesy they DO NOT DESERVE by leaving their names out of this review, but for what it is worth, they should not have jobs as financiers especially considering me - the individual asking for the loan - had to define what a co-signer was to the financier which is proof that they don’t know how to do their jobs. If it were not for My Financing USA being our saving grace, we would have been screwed over and overpaid by $20,000 dollars. Trust the reviews. They are there for a reason.

Be very careful with this location and management team. I signed documents that in hindsight, I never should have. They have you sign a document that basically gives them complete rights to withhold your deposit. They also have you sign a document that makes you liable for the unit (meaning you need insurance as soon as you walk out of the dealer and even before taking ownership) and "agree to store it at their location until delivery". This is prior to financing or any additional paperwork being done. I've bought RVs from other local dealers and NEVER had an experience like this. I am now out $2,000 because General RV couldn't deliver the RV, initially offered me my deposit back but then back out of it. Here's how it unfolded for me. Consider yourself warned. General RV sold a unit and agree to a delivery date of October 9, 2024 with outstanding recalls which initially was communicated would "stop sale". The recall which was announced by Winnebago and covered in the national news on August 16, 2024. A total of 46 days passed from the time the recall was announced and the date of our agreement on October 2, 2024. Following our agreement, General RV had not contacted me until October 7, 2024 to inform me of the "national stop sale recall that just came across Mike's desk". This was another delay of several days. A series of conversations were had between 12pm and 2pm on October 7th. 12:11pm - Mike left a VM which I can provide, stating there was a problem with delivery due to a national stop sale recall he just found out about. 12:13pm - I returned Mike's call, completely understanding of the situation. However, Mike did emphasize he didn't know when Winnebago would have a fix and when delivery could happen. I specifically asked, if given this news I could cancel the deal and receive my deposit back. He responded with absolutely, we wouldn't hold you to a sale given the circumstances. I said I would speak with my wife and call him back . 12:24pm - I called and tried to reach Mike and he wasn't available. Left message. 1:29pm - After not getting a call back I tried Mike again. This time reaching him. I informed him of the decision to cancel the sale and he was understanding. After though, I told him in transparency I knew the recall was not new and that other dealers were already fixing theirs. He was unaware of this. The call ended with Mike confirming with me he would contact his team to initiate the refund of our deposit. 1:53pm - Mike calls me saying he has great news, that he did get in touch with Winnebago and they magically have a fix now that can happen in two days time allowing for delivery on Wednesday. I reminded him of our last conversation and he said they were still holding me to the sale. He quickly forgot about the conversation we had and how the 1:29pm call had ended. While the timeline above is very condensed it by no means justifies how General RV is handling the situation. Not to mention the lack of trust that was created. In short, an agreement of sale was made with a more than one month old recall that should have been flagged and accounted avoiding the situation that happened yesterday. My family had made significant changes to our plans after the 1:29pm call, in the short amount of time we will now incur additional costs as a result. All of this could have been avoided if General RV made a better effort. They could certainly refund it. However, they are choosing not to because it's the type of business they are. Search Facebook and Reddit. I didn't do my homework and it cost me. I did not simply back out of the sale. It's a lot more complex per the information above. If my lost deposit helps other consumers take another look at what they are signing then I am okay with that. Best of luck General RV.

Should be a “0”. Internet sale in which they used the bait and switch technique by advertising one unit with one VIN number, and then tried to sell me a different one. Kept my $8,500 deposit which is “non-refundable” and I have no merchandise. This was a plain fraud deal, and after that I do not want to do business with such a company. I was the foolish one really, and my Discover card never refunded me the money after I filed the dispute so shame on them too. Buyer beware!

I wish I could leave a “0” rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was “sold” by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt’s RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm.

This company sells garbage and doesn't stand behind it. Purchased a 2023 Wildwood Platinum and had issues from the beginning, rock panels separating from the walls due to sealant not put on properly. Roof leaks, saw dust in vents...etc. These guys are worse than used car salesmen, stay clear of the Wixon business for sure!

Clarkston Mi general RV I will never buy from them again. They sell you on a service package. Then they charge $225.00 per item just to look at it. Need a latch fixed $225.00 to look at it. Need a screen fixed $225.00 to look at it. Fridge falling out of the wall $225.00 to look at it. Then they will let you know if it’s covered

Absolutely horrible! To have such a pleasant experience with inquiring to purchase and delivery. Then end it with a over the top scare tactics extended warranty sales pitch. To tell us that we are getting hosed and there's nothing we can do about it. That everyone in the industry does this etc. absolutely horrible. Ruined the experience entirely. Just to squeeze more money out of you.