Lex C.
Where has customer service gone?
"The definition of a NIGHTMARE !!! " Please read before considering General RV. We purchased a 2021 Fleetwood Discovery in Sept. of 2020 . We did a walk thru , several concerns and we were told all items would be repaired or replaced at our first service . Our biggest concern was a crushed tile in front of the refrigerator "Oh , no problem ,we will replace that at the first service , you have extra tiles in your storage area. Other parts on order . Take your motor home and have fun . First service comes we are then told we need to take the motor home back to the factory in Indiana to get the tile repaired . Yes , back to the factory. We were also told the other replacement parts that were ordered at delivery were not ordered and we would have to come back 4 days in service nothing done . We return again and only got one item repaired , a missing blind . All other items still not completed. . Third visit , 5 days , nothing , nothing done again. We called the Operation Manager (Trae) , no return call , we called the body shop manager, no return call, we called the General RV corporate headquarters 3 times and finally a promise on the third call that someone from the Dover store will call within 48 hours . 72 hour plus and no call .Another call, now the 4th to Corporate and we do , 3 days later, get a call from the Drew service manager at the Tampa Store. He did apologize for the poor service , poor communication and explained that his service writers were under pressure and that was the reason they made up the untrue stories we were told ..The additional expenses we have , motels ,food , RV park reservations ,etc , since we are fulltime , were to be expected according to him. His only resolution was for US to call the Rev Group and see who they would recommend to go to get our issues resolved as he did not have the confidence that they would make the repairs . Yes , take it elsewhere ......In other words the only reason for the call was to get rid of us ! This is a short version in hopes others will read this and avoid General RV at all costs ! The entire story would take pages and is truly unbelievable. Monique M .