General RV CenterReviews of generalrv.com

It's sad that you got to have at least one star in order to even say anything on this s*** hole worst thing ever called my lawyer today this is not the first time they've been sued they do people dirty all the time I bought a 30,000 trailer from there haven't been camping once it leaks lights are out but all kinds of warranties and everything they won't honor nothing I'm going to go park it in their parking lot and a banded it and I'm going to call the bank wait first thing I'm doing is calling the lawyer if any of you need a lawyer I have one that has dealt with this before from general RV I have a lawyer that has dealt with general RV before if anybody needs their number

THE WORSE RV LIARS ANYWHERE IN THE WORLD. Last week I bought a $400,000 diesel RV from these fools. I paid a $10,000 non-refundable deposit and signed the paperwork via Docu-Sign listing the new 23' Entegra Cornerstone I bought. My conversation with the online person and then her sales manager took a few hours to complete the deal. They told me to book my flight to Chicago and pick up within 7 days. I booked a flight with United and when I was about to redeem a CD to pay for it, I got a call saying they made a mistake and it was really $600,000. They asked me if I wanted to pay $200,000 more? I should have known what kind of a place this was when the first thing the sales manager said to me when he called, was "How about Ceramic Coating"? That was a big red flag because Ceramic Coating is a big scam. THANKS FOR THE GREAT SERVICE GENERAL RV CENTER !!

We bought a brand new 2023 Tiffin Allegro Open Road 36U on November 30, 2022. I should have known that General RV is a questionable dealership when the finance guy pushed the “magical paint coating” on me, I said “no” and when I showed up to pick the RV up, it was done anyway and $7K added to the invoice. He claimed I said I wanted it. I clearly told him in the phone I did not. He said too late, it’s done. I should have walked. Stupid of me. It gets much, much worse. The walk through produced a punch list with half a dozen small items but they couldn’t get me back in for 4 months to fix them. Should have walked then as well. Stupid me. Then I get home and within a week, the inverter fails (on a brand new rig!). General RV has no advice. I call Tiffin many, many times and finally find an electrician that walks me through it and confirms, bad inverter. On our first (and still only camping trip (8 months after purchase) the defective Lippert jack legs broke. One snapped off, and the other stuck in the dirt. I spent the weekend trying to fix it as General RV and Tiffin neither offered a morsel of help. I dropped it off on 4/2/23 for the warranty repairs and the two new major problems. That was 3.5 months ago. It’s still not repaired. At first, they forgot they had it. Yes, the first idiot service “concierge”, Richard, that I had forgot it was there. Then when I called raising hell, he called me back 2 days later to tell me it was ready for pickup. Two days after that, as I was about to do the 5 hour drive to pick it up, he lives a voice mail saying the parts on still on order. Huh? I call Richard, the “concierge”, and he didn’t remember talking to me 2 days earlier. That was May. Now two months later, I learn that the jacks were not ordered from Lippert until 7/12, more than 14 weeks after the RV was dropped off. The other parts also didn’t get ordered for months. This dealer is the worst. DO NOT BUY FROM THEM. DO NOT GET YOUR RV SERVICED BY THEM. A clueless company that does not care about their customers.

There service department is the worst, the service manager doesn't return calls have left 5 messages and 2 emails with no response due to a major issue with RV. There service and communication is the worst!! Nobody takes responsibility they pond it off to someone else and nothing gets done. There VIP tags should stand for "Very irritated Patron" they know nothing about there product sad when the customer knows more and has to educate them. Just bad business. No one there can make a decision. Having serious issues with RV and they don't want to help you. Everyone in service waiting room is irritated with them. Just tired that we can't get things fixed because they don't return calls or emails. They don't care about the customers. They are nice to you when you buy, but after that it's all down hill. There service department is the worst around and can't even complete a job correctly. There word means nothing, they always have excuses. This place is very poorly run and managed.

We stopped there this morning to get two tires on our camper replaced. It took 4.5 hours, and cost us over $1000. Never again! Completely overcharged us and took forever!

ABSOLUTELY THE WORST! We ordered a NEW 2022 model travel trailer, straight from the factory with the Virginia location in Oct 2021. We were not new to camping, but we were new to this ‘stealership’. Upon receipt of the ‘NEW’ TT the fireplace did not work = order the part. The bunkhouse fold-out couch did not have a back to it = order the part. The stovetop cover didn’t have screws - order the part. All fairly ‘minor’ issues so we thought, and all the parts were supposedly ordered in Oct 2021… Our very first camping trip with this TT was not a successful one - we immediately had plumbing issues with a leaky shower and the slide seemed a little wonky. The slide was in the ‘out’ position during our walk-thru with the dealership, so we wouldn’t have known if anything was wrong with it with them. After several failed attempts to contact GeneralRV - as they DO NOT ANSWER THEIR PHONES - I left several voicemails of which were never returned. On call attempt #1million__x__ I finally reached someone and was able to make 1 service appointment. This appointment was set for January 2022 of which ended badly with a cancellation on their end, due to the weather and interstate closure. We live 5hrs from the dealership, so we were appreciative of that cancellation and rescheduled that appt for their next “earliest” appt which wasn’t until June 2022 (keep in mind we purchased in Oct2021 with a 1yr warranty that we are now 8mo into…) They fixed the plumbing and stated the pipes “weren’t glued together from the factory”. I asked if they had fixed ALL the plumbing because if one wasn’t glued, then they all weren’t glued… “sure” was the response we received. The ordered parts were still not in “due to Covid” and would be mailed to us for installation once they were… not acceptible! So I made them swap our non-working fireplace for another unit that they had instock on their sales floor even though it was a different size - they were not happy with that, but they did it. I told them once our ordered unit arrived to them - they could keep it to replace the one they took off the sales floor - all agreed. We discussed the electrical issues of the camper. I asked for a complete combover of our unit while it was still under warranty on purpose, and for them to fix anything that needed fixing right then and there! We discussed ALL the issues of this BRAND NEW camper with the manager, who ended up offering us a “buy out” that tured out to be a lie… all he was doing was tacking on the remaining balance to another unit of our choice as you would a normal trade in. ABSOLUTELY NOT! AND we are NOT ok with continuing to be their customer! We declined his offer as he was lying to us and not offering us what he should have been. Since this visit… we have not been able to get this dealership back on the phone. They have not answered any of the voicemails we have left. They have not answered any of the texts that we have sent - that we were told went straight to a computer screen, nor have they answered emails. We understand they did not build this unit, but they did sell this unit in the ‘lemon’ condition that it is in and we hold them responsible. We will continue to persue this further and will not be backing down until a complete buyout is performed. So people of the camping world… be prepared to see more 1star reviews on GeneralRV! And PLEASE do yourself a favor and do NOT waste your hard earned money on them!

The buying of the used RV was more pleasant than normal ( we have had 6 RVs), the management responded to my requests for help on a mattress issue after purchase that we had and they got us a new one with no hassle. Good experience overall. David F.

Put a down payment on a RV. Changed my mine, now they won't give me down payment back. If you are smart, you will not use this place to buy ANYTHING!