General RV CenterReviews of generalrv.com

Purchased a 400k Diesel pusher from the Utah online department. Very helpful staff from the start to the end. They picked me up from the Airport without me having to take an Uber. They did give me the option to call me an uber and they would reimburse me. The walk thru on my motorhome was very informative and they did it on my terms not rushing me. Hafin in the Finance department beat my local credit unions rate plus made it easy to close. I guess they sell 2000 RV's a year per the sales manager, so I expected to be rushed thru the process so they can push people thru however it was the opposite! Very easy good process. I wanted to write this review because the happy people never do.

Buyer beware I bought a new fifth wheel in Dec. 2021 and general rv installed a 3rd ac in the garage of the fifth wheel , 2 1/2 years later and my roof by the a/c they install had soft spots. Did not have anything or anywhere else on my roof that had any issue. Went to General rv and spoke to Chris Dietrich about my issue. He refused any help because I had it fixed by an outside source because everyone I talked to said don't take it there for repairs because of the poor reviews and service. Even the service mgr. with Grand Design recommended Campers World ilo General Rv Orange Park. I didn't ask him to pay for the complete repair but to just participate in the cost because of there poor installation which caused a premature failure on my roof. I would say there are better dealers out there that would take responsibility for their poor workmanship. Do your homework because apparently, I did not. Second rate dealer in my opinion.

Minus 100 is more accurate! From the day we purchased it we have been lied to! We waited 7 hours for delivery which never came so we had to get a hotel room! When we did get it 11/20/22 we noticed our sink wasn’t glued to the counter we had to put boards under it so it didn’t fall completely off! We called for an appointment had to wait until 1/26/23. Were told parts were ordered, new counter & sink but 6 months later they were still saying they weren’t in! Then we’re told oh sorry they weren’t ordered. Now there’s water damage to sink base and the counter is swollen! Then in May we discovered our roof was rotten when we were having routine maintenance done on the A/Cs! We came in to talk about getting it in for repairs and our service advisor told us to put a branch through it and claim it on our insurance it’d be easier!!! Telling us to commit insurance fraud! I lost it and called corporate. We dropped it off 8/1/23 we had a list of 22 items that were broken or missing all under warranty. One job has been done but nothing else has been. They are trying to pass the old sink and countertop off as fixed and they just siliconed the swollen area! I hired a lawyer! I’m so sick of the lies and run around & the horrible people! Do not buy from here! Run away!!!!!

If I could give General RV of Orange Park, FL no stars or a 1/2 star, at best, I would. However, to leave reviews consumers are forced to select at least one star. DO NOT, I repeat, DO NOT do business with this company. Once they sell you an RV and you need lots of service work done (because they sold you a lemon), good luck on getting scheduled, the work being completed on time, AND all the problems fixed properly. They are in the business to sell RVs and do not stand behind what they sell. Thor Motor Coach being the worst.

Do not under any circumstance do business with GENERAL RV CENTER, you will regret it the way I am regretting it everyday since I put down a deposit on a motorhome. I visited the Hershey RV show in September and decided to purchase a Class C motorhome. I was asked to put down a $2000 deposit Non Refundable on this motorhome and bring the balance in when it was picked up. Well when the finance person I was dealing with came out with the contract there was almost $20,000 of add On's that they tacked on to the price. They had in the contract extended warranties, tire protection, protection for the coating on the motorhome ,$3500 to deliver the motorhome from where it was made and $3500 to prep it. $7000 total for shipping and preparation, what a joke. There were also add Ons like roadside assistance, everything they could throw in they did. All the extra's they put in the contract ate up the $20,000 I was going to put down as a down payment. And prior to them writing up the contract I told this finance person I didn't want any extended warranties or paint protection or tire warranties, but when he came back they were all there. I went round and round with them for days, getting them to remove these extras and lower the shipping and prep costs, which they did not. After dealing with them about the contract I decided I wasn't going to buy the R/V. Now I am in a credit card dispute with General R/V, trying to get my deposit back. I am fighting them through my bank and General R/V says that the deposit was non refundable, first of all the application for financing they put through to a bank did not go through, I was turned down for the loan. I expected to deal with a honest company , my experience was a disaster. Can you imagine how many people put down deposits and don't get financing? Well General RV keeps your money anyway, so you are screwed either way. Take my advice and buy somewhere else, I since purchased a RV from another dealer and gave them $2000, refundable, and when I told the finance person at this dealership about my experience with General RV he said it was all BS, they didn't lose a single penny on me, because they sold the RV to the next person in line. Nightmare , Beware . All they wanted was your money. The people in the finance tent there were from Michigan I understand. A travelling boiler room operation in my opinion. Lesson learned, do your homework and check out the company you plan on doing business with, I wish I did. Retired US Navy Chief Petty Officer, Disabled Vietnam Veteran

Had to give general rv a one star just to write this, pathetic. So after hours Im searching coaches, the only way to get detailed info on it is to submit email address and phone number. At 0600 my phone starts going insane with email alerts and text messages from Lily Gonzales. I call thinking I will get the information that I was looking for, like always, no one gives you a direct phone number, once she is on the phone I tell her my name and she is clueless as to who I am, go figure. One question was what happens to the coaches that are not sold in that particular year, “Oh that never happens, all units are sold and there is none left, this is the last unit like this”. I am a 100% disabled veteran, that served this country and protected the very freedoms that you are using to Lie to me, I just wish I could have protected your freedoms the way you respect and treat veterans. General RV could not give me a free and clear couch unless there was another coach dealership across the street so the tile could be walked over and traded on the spot. Take your chances if they will lie to Disabled Veterans how do you think they will treat you and what will they tell you. You have been forewarned

I purchased a fifth wheel back in April of this year from General RV. I’ve had nothing but problems since they sold me this unit I don’t appreciate any of their business. They are useless to me and what I really want is them to replace me with another camper at this point. I wouldn’t recommend anybody purchasing anything from them.!

GENERAL RV - ORANGE PARK, FL 2023 Thor Delano-Mercedes bought brand new on April 29, 2023 this is the list of things wrong with this brand new vehicle when I got it home the same day and they knew a week in advance of these issues: The left side Recliner would not close without being forced with a great deal of effort and when I say effort I mean slamming both my legs downward as hard as I could before it closed. - The Ladder was not lined up with holes for over cab bed. - The drawer at floor when you step up into bedroom, there was no latch and would come open very easily. - The Battery cover at the entry step, the lock was screwed up, looks like it wasn't locking correctly. - Auto Adjustable Levelers was broken. - Squeaky Floor - Beeping or error with the passenger side seatbelt goes off while driving down road. -The TVRemote had rust all in it when I checked the batteries. - Part missing on the exterior. Didn't move the RV until 5/20/2023 where I found out the following: Auto Adjustable Levelers broken, wouldn't even turn on. - Major Water leak in rear bedroom, came thru lights from roof. They had my vehicle from 5/26/2023 to 9/15/2023, 111 Days. I got my vehicle returned to me with the gas tank on Reserve (totally empty) and Theatre seats still broken now one sits up father than the other and doesn't go back all the way like other seat. - Never received Pictures from scans that show there is not mold from the leak in the roof, my guess is it showed mold and they are refusing to give me the pictures that prove it. - The removed the Pole for one of the tables and have not returned that which I can't use the table with out that piece. - Stains from leak on the 2 twin beds which should have been replaced. - The part that was missing on the exterior side, looks like it will fall off, not installed correctly. - New issue: GFI outlet in the Bathroom started popping won't reset. The issues don't seem to be stopping for this RV. I am now on my 3rd email to them about what was still wrong when it was returned Sept. 15th and NO ONE has bothered to reply or schedule to fix these issues. It is without a doubt, I say don't walk.. RUN from this Company. At this point I just want everything fixed so I can use the RV, as of now I have owned it for 6 months and can't use it at all. Mr. Chris Dietrich the General Manager of General RV has yet to return a call or email from all of this as he said he would. I am frustrated, very disappointed, and need answers now. How can you ever run a business this way. Please don't answer saying we have a lot of happy customers, because what I say to that is for every one happy there is 5 that are not... I have put in a call to Wixom, Michigan which is supposed to be the Main HQ for General RV, awaiting a call or email as of today. I understand this GRV is owned by a family named Baidas, well I hope Mr. Robert Baidas reads this and does something to help me. I have copies of all emails, photos and videos to back all of this up. Disgusted in St. Augustine, Shelley K Belloit 11/1/2023